Clinical Nurse Liaison

1 week ago

Dover, Delaware, United States HealthMap Solutions LLC Full time
Job Title: Clinical Nurse Liaison

Join Healthmap Solutions LLC, a leading healthcare company specializing in progressive diseases, particularly kidney health populations. We are seeking a skilled Clinical Nurse Liaison to develop and maintain long-term relationships with physicians, physician office staff, and Healthmap members.

Key Responsibilities:
  • Coordinate performance improvement activities and care management to enhance health outcomes.
  • Develop new provider/partner business relationships to improve Healthmap provider and member engagement.
  • Identify opportunities to improve health outcomes for Healthmap Solutions members based on provider-specific data.
  • Provide education and communication on best practices, process improvement, and kidney health management interventions.
  • Partner with physicians/physician staff to identify Healthmap Solutions members who would benefit from care navigation support.
  • Educate Healthmap members on kidney health, related co-morbid conditions, and renal replacement therapy.
  • Serve as a Healthmap member advocate, utilizing community resources and programs.
  • Accountable for individual and departmental metrics and key performance indicators.
  • Ensure timely and successful delivery of reports to internal and external stakeholders.
  • Maintain thorough documentation of all provider meetings/interactions and member interactions.
Requirements:
  • Bachelor's degree in Nursing required.
  • Active, unrestricted RN license required.
  • 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management.
  • 3 years of experience in care gap closure or care coordination activities, including those in an outpatient or hospital setting preferred.
  • Prior experience building and managing relationships with healthcare providers or patients preferred.
Skills:
  • Excellent verbal, written, and presentation skills.
  • Interpersonal skills to develop and maintain strong internal and external relationships.
  • Ability to multitask, prioritize, and create solutions in a fast-paced environment.
  • Demonstrated leadership skills and ability to create and maintain a positive work environment.
  • Strong critical thinking and analytical skills.
  • Ability to foster strong employee engagement among the team.
  • Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint.

Moderate travel, up to 25%, in the Central/South DE area.

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy.

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