Clinical Lead Nurse, Prompt Care Specialist

1 week ago

Dover, Delaware, United States Wentworth-Douglass Hospital(WDH) Full time
About Us

Wentworth Health Partners (WHP) is a multi-specialty group practice that provides high-quality patient care and services, ranging from wellness and illness prevention to testing, treatment, and care of complex medical conditions.

Our network offers primary care, specialty care, and other services at locations throughout the New Hampshire and Southern Maine Seacoast Region.

We value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives.

Prompt Care

Prompt Care offers an appointment-based convenient care option for patients who require timely, same-day medical care.

Staffed by experienced Wentworth Health Partners providers, we treat adults and children of all ages, three months and older, and provide expert care for a wide range of acute illnesses and injuries, including:

  • Allergies
  • Back or joint pain
  • Bronchitis
  • Colds, flu, cough/sore throat
  • Fever, headache
  • Diarrhea
  • Conjunctivitis/Pink Eye
  • Ear pain
  • Poison ivy/rashes
  • Sinusitis
  • Shingles
  • Tick bites
  • UTIs
  • Sports/Camp Physicals

Prompt Care has a small office feel with six providers and five clinical team members. We strive to provide the highest quality care with compassion and concern.

The Opportunity

We are seeking a full-time, 40-hour Clinical Lead Nurse (LPN or RN) to support our Prompt Care location.

Our practice is in a state-of-the-art facility located at 10 Members Way in Dover, NH 03820.

Our operating hours are Monday-Thursday 8:00am-8:00pm, Fridays 8:00am-5:00pm, and Saturdays from 8:00am-2:00pm.

In addition to these operating hours, Prompt Care is open for limited hours (8:00am-2:00pm) on the following holidays: MLK Day, Presidents' Day, Memorial Day, Juneteenth, Labor Day, and Indigenous Peoples' Day.

Responsibilities

As a Clinical Lead Nurse, you will:

  • Act as a liaison between clinical staff and practice manager/providers
  • Maintain clinical supplies and equipment
  • Coordinate provider schedules and patient appointments
  • Plan, develop, organize, and direct the day-to-day functions of clinical staff
  • Identify and resolve work-related problems
  • Assist providers and clinical staff as necessary
  • Comply with and enforce all established WDHS policies, procedures, and protocols
  • Establish and maintain good communication and positive working relationships
  • Assist with interviewing and selecting clinical candidates for employment
  • Orient and train all clinical employees
  • Direct, schedule, and assign work to clinical staff
  • Assist with preparation and conducting formal/informal performance evaluations
  • Lead, plan, attend, and actively participate in clinical meetings, provider meetings, and hospital-wide committees or meetings
  • Assist with reviewing Press-Ganey Patient Satisfaction Survey results
  • Assist and make recommendations to the Practice Manager in the preparation of the annual clinical budget
  • Implement processes that will facilitate and improve the team's efforts to manage and improve clinical outcomes for selected patient populations
Qualifications

To be successful in this role, you will need:

  • Graduate of an accredited school of nursing
  • 3-5 years of medical office experience
  • Experience as a clinical leader; previous clinical coordinator role or equivalent, preferably primary care with pediatric experience strongly preferred
  • Active RN or LPN licensure in the state of NH
  • BLS certification from the American Heart Association or American Red Cross

We are an equal opportunity employer and welcome applications from diverse candidates. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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