Regional Operations Manager

1 week ago

Tulsa, Oklahoma, United States Asset Living Full time
Job Description

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Our company has decades of experience delivering exceptional value to our partners. Since our inception, our passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Our growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

We are a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed.' We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, we are the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

Job ResponsibilitiesPersonnel Management
  • Utilize consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff.
  • Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
  • Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.
  • Prepare requests for salary increases for Community Managers and assist with other team members if necessary; sign off on all requests from the site.
  • Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional and Senior Vice President and delivered to the Human Resource department.
  • Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available.
  • Deal effectively and consistently with performance problems; document adequately, communicate with Regional and Senior Vice President and HR, and terminate appropriately when necessary.
  • Promote harmony and quality job performance of staff through support and effective leadership.
  • Ensure staff compliance and consistency with Company policies and procedures.
Financial Management
  • Achieve the highest possible net operating income through the implementation of effective cost control and revenue and leasing improvement; identify trends and recommend strategies and adjustments.
  • Develop yearly operating budgets/forecasts.
  • Provide monthly written evaluations of income and expense line items that are significantly over budget.
  • Provide capital improvement suggestions for the future of the site.
  • Monitor all proposals and contracts for large projects at sites and check work in progress.
  • Monitor and maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis.
  • Monitor and approve the timely receipt, reconciliation, and coding of all vendor invoices.
  • Ensure property closeout is completed on time and ownership financial reports are accurate.
Strategic Leasing Management
  • Develop yearly marketing plans and utilize marketing strategies and systems.
  • Provide marketing strategies to generate rentals or for rent increases.
  • Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
  • Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
  • Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).
  • Effectively show, lease, and move in prospective residents.
Administrative and Maintenance Management
  • Ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis.
  • Assist with the emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability.
  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
  • Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
  • Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.).
  • Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., 'walk' units to ensure make-ready and work orders are completed).
Travel
  • This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.
Requirements
  • High School Diploma or Equivalent; Bachelor's degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
  • Ability to understand and perform all on-site software functions; basic computer skills required.
  • Must have basic knowledge of Fair Housing Laws and OSHA requirements.

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