Service Training Specialist
3 weeks ago
We are seeking a highly skilled Service Training Instructor to join our Training and Development team at Tractor & Equipment. As a key member of our team, you will be responsible for designing, developing, and delivering technical training for our service department and regional customers.
About the PositionThis is an exciting opportunity to work with a leading provider of business solutions, where you will play a critical role in ensuring that our employees are well-equipped to provide exceptional customer service and meet organizational standards.
Responsibilities- Collaborate with Corporate Training Director and Service Managers/Supervisors to identify and address technical service training needs.
- Design and develop technical service training utilizing a variety of instructional methods and technologies.
- Provide technical service training through live in-person and online training sessions for the ongoing development of our employees and customers.
- Review post-training evaluations to determine course effectiveness and implement changes to course material to improve learning solutions.
- Coordinate with Training Administrative Assistant on logistical items for travel, scheduling, and printing of training materials as needed.
- Stay current with the latest industry trends and technology, attending training and conferences as needed.
- Travel to local and remote locations across our territory as needed to provide training.
- Must have a valid driver's license.
- High School diploma or equivalent.
- Minimum of 4-6 years' experience in a dealer service department or 2-4 year technical degree.
- Must be PC literate, including DBS, SIS, ServiceLink, Microsoft Word, Excel, and PowerPoint.
- Requires strong organizational skills, goal setting, attention to detail, and maintaining accurate records.
- Must have experience developing and delivering training material.
- Familiarity with our products sold and serviced.
- Excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.
- Medical, Dental, Vision insurance.
- Paid Vacation, Holidays, and Sick Leave.
- Employee Referral Bonus.
- 401k with Company Match and Profit Sharing.
- Company-paid Life and AD&D Insurance.
- Employee Assistance Program.
- Employee Discounts.
- Seniority Bonus.
- Excellent Recognition Program.
- Company-paid Long-Term Disability Insurance.
- Potential performance increases throughout the year.
Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.
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