Loan Servicing Senior Specialist

3 days ago

Billings, Montana, United States First Interstate Bancsystem Inc Full time
Job Summary

The Loan Servicing Senior Specialist will be responsible for various duties supporting the loan servicing team. These duties can include ownership of more complex job functions, loan level research with root cause analysis, creating and delivering procedures and training, and interfacing with other support functions outside of Servicing.

Key Responsibilities
  • Responsible for more complex Loan Servicing job functions, which could include but is not limited to Attorney Prepared Loan Processing, Complex Commercial Loans, Data Quality, Reconciliations, Reporting, and Collateral Management.
  • Assist with customer service calls regarding account inquiries and error or complaint resolution.
  • Updating data in the servicing core system, and documenting customer contact.
  • Monitor department and employee facing procedures for accuracy and as needs surface or processes change, partner with direct manager to help update existing or create new procedures.
  • Training of new or existing procedures/processes, as well as assisting in the training of new hires into department job functions.
  • Ensure compliance with all regulatory guidelines and bank policies.
  • Engage in process improvement activities.
  • Help monitor SLAs to partner with direct manager to ensure department work is completed timely and accurately.
  • Act as a first level escalation point for complex customer inquiries.
  • Back up support when Department Manager is Out of Office.
Requirements
  • Bachelor's degree (BA/BS) from a college/university with a degree in Finance or Business or other relevant field and 1- 3+ years' experience in Lending Operations OR an equivalent combination of experience and education.
  • Previous experience and knowledge are required in operational processes, procedures, systems, and loan servicing regulations.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to compose professional correspondence to customers and management team.
  • Ability to effectively present information one-on-one and in group situations to customers and other employees of the organization.
Benefits

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $26.59 to $37.98 per hour in WA and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.

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