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Hotel Operations Manager

2 months ago

Columbus, Ohio, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Shaner Hotel Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving revenue growth.

Key Responsibilities
  • Guest Services: Provide exceptional guest service, ensuring that all guests feel welcome and valued.
  • Front Office Management: Supervise and coordinate the activities of the front office team, ensuring that all tasks are completed efficiently and effectively.
  • Revenue Management: Analyze and optimize revenue streams, including room sales, food and beverage, and other hotel services.
  • Team Management: Hire, train, and develop a high-performing team, ensuring that all staff members are equipped to provide exceptional guest service.
  • Operations: Oversee the maintenance and upkeep of the hotel, ensuring that all facilities and equipment are in good working order.
  • Financial Management: Manage the hotel's budget, ensuring that all financial goals are met and exceeded.
Requirements
  • Experience: Minimum 1-3 years of front office management experience in the hospitality industry.
  • Education: High school graduate or equivalent, some college preferred.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and proficiency in hotel management software.
  • Language: Bilingual English/Spanish a plus.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional guest experiences and driving revenue growth through innovative operations and management practices.