Housing Operations Manager

3 weeks ago


Dayton, Ohio, United States Daybreak Full time
Housing Operations Manager Job Description

Job Summary: We are seeking a highly skilled and experienced Housing Operations Manager to join our team at Daybreak. The successful candidate will be responsible for overseeing the daily operations of our Housing program, ensuring seamless program delivery and exceptional client outcomes.

Key Responsibilities:

  • Collaborate with the Housing Manager to develop and implement program strategies and policies.
  • Supervise and support Residential Specialist staff to ensure effective program delivery and client engagement.
  • Coordinate and participate in program development, service implementation, and activities across all Daybreak Housing options.
  • Ensure the consistent application of policies and procedures, as well as the effective dissemination of information, in alignment with Daybreak standards and accrediting bodies.
  • Assist with hiring and training new Residential Staff, ensuring they are adequately prepared to support youth and young adults as they transition toward independence.
  • Maintain the 2nd-floor schedule and ensure 24-hour shift coverage is maintained.
  • Participate in the on-call rotation as required to provide seamless support for both staff and clients.
  • Support the Housing Manager in developing and coordinating individualized and group schedules and activities for clients, aligning with program goals focused on youth empowerment and well-being.
  • Achieve a minimum of 10 hours of monthly productivity by providing individual and group services.
  • Ensure timely completion of documentation within 72 hours, per agency standards.
  • Ensure the timely completion of client paperwork, adhering to CARF and ODMHAS standards.
  • Work alongside Residential Specialist staff to deliver and document daily face-to-face individual or group services (CPST, TBS, or PSR).
  • Collaborate with the Housing Manager to ensure residential staff are properly trained on safety protocols, building rules, and program guidelines.
  • Oversee client orientation, ensuring a safe, secure, and supportive environment in both apartments and communal areas.
  • Promote a strength-based and trauma-informed care approach among staff, fostering positive behaviors and applying natural and consequences when necessary.
  • Utilize the therapeutic milieu model to manage behaviors and de-escalate conflicts between staff and youth.
  • Assist in the client move-in process by ensuring that units are prepared and move-in ready.
  • Assist the Housing Manager with the daily operations of Housing Programs, including apartment inspections, communication with landlords, processing maintenance requests, and monitoring client rent payments.
  • Oversee the Daybreak Dollar Pantry and Medford Community Pantry, ensuring both are well-stocked and organized to meet the needs of program participants.
  • Participate in Housing Team meetings as requested, contributing to discussions and decisions that enhance program effectiveness and uphold Housing First for Youth principles.

Requirements:

  • HS/GED required, AA or BA in Human Services or related field preferred.
  • Experience with target population, preferred.
  • Valid Ohio Driver's License.
  • Current automobile insurance coverage.
  • Current CPR/Fa Certification.
  • Good verbal and written communication skills.
  • Computer skills.
  • Ability to work with minimal supervision.
  • Ability to work well as a member of a team.
  • Ability to follow direction in a timely and concise manner.
  • Good organizational skills.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.



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