Housing Operations Manager
3 weeks ago
Job Summary:
The Housing Manager position at United Church Homes, Inc. is responsible for overseeing the daily operations of a senior living community. This includes managing leasing activity, renewals, collections, financial reporting, supplies, and communications, while maintaining a high level of customer service with all residents and potential customers.
Key Responsibilities:
- Manage the operations of the senior living community, including leasing activity, renewals, collections, and financial reporting.
- Ensure a high level of customer service with all residents and potential customers.
- Develop and manage annual operating and capital budgets for the property in cooperation with the Regional Manager.
- Prepare and submit HUD Special Claims and vouchers, as well as all reports and data required by the Central Office and the Department of Housing and Urban Development.
- Coordinate with vendors and contractors as needed to resolve advanced maintenance issues or concerns.
- Maintain a good working relationship with all UCH staff, vendors, and suppliers.
- Order all office and maintenance supplies.
- Request guidance and training from the Regional Manager as needed.
- Assist staff with other basic administrative and receptionist duties.
- Follow all appropriate safety and security guidelines, procedures, and protocol for residents in the Dementia Special Care Unit.
- Maintain effective communication with residents and their families.
- Participate in relevant educational and training activities as appropriate.
- Oversee the recruiting and management of property staff.
- Review and implement policies set forth in the Employee Handbook and the Personnel Policy/Practice Manual.
- Review staff Time Sheets for accuracy.
- Manage payroll process and records time-off.
- Work with the Regional Manager on concerns with staff work performance, including corrective action.
- Understand and uphold Fair Housing laws and the Affirmative Fair Housing Marketing Plan (AFHMP).
- Stay informed with events in the surrounding community.
- Perform community outreach and general public relations.
- Cooperate and maintain good working relationships with Federal, State, local service organizations, and community partners.
Requirements:
- High School Graduate or General Education Degree (GED): Required.
- Two (2) years of business office experience.
- Proficiently operate a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment.
- Adept at using HUD and internal accounting software.
- Prior experience with subsidies, HUD policies, Section 8, Section 236, EIV, and/or tax credits highly desired.
- Ability to communicate in English and read/interpret documents, instructions, etc.
About United Church Homes, Inc.:
United Church Homes, Inc. is a non-profit organization dedicated to providing high-quality senior living services to its residents. We are committed to creating a supportive and inclusive community that promotes the well-being and dignity of all individuals.
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