Housing Operations Manager

3 weeks ago


Dayton, Ohio, United States United Church Homes, Inc. Full time

Job Summary:

The Housing Manager position at United Church Homes, Inc. is responsible for overseeing the daily operations of a senior living community. This includes managing leasing activity, renewals, collections, financial reporting, supplies, and communications, while maintaining a high level of customer service with all residents and potential customers.

Key Responsibilities:

  • Manage the operations of the senior living community, including leasing activity, renewals, collections, and financial reporting.
  • Ensure a high level of customer service with all residents and potential customers.
  • Develop and manage annual operating and capital budgets for the property in cooperation with the Regional Manager.
  • Prepare and submit HUD Special Claims and vouchers, as well as all reports and data required by the Central Office and the Department of Housing and Urban Development.
  • Coordinate with vendors and contractors as needed to resolve advanced maintenance issues or concerns.
  • Maintain a good working relationship with all UCH staff, vendors, and suppliers.
  • Order all office and maintenance supplies.
  • Request guidance and training from the Regional Manager as needed.
  • Assist staff with other basic administrative and receptionist duties.
  • Follow all appropriate safety and security guidelines, procedures, and protocol for residents in the Dementia Special Care Unit.
  • Maintain effective communication with residents and their families.
  • Participate in relevant educational and training activities as appropriate.
  • Oversee the recruiting and management of property staff.
  • Review and implement policies set forth in the Employee Handbook and the Personnel Policy/Practice Manual.
  • Review staff Time Sheets for accuracy.
  • Manage payroll process and records time-off.
  • Work with the Regional Manager on concerns with staff work performance, including corrective action.
  • Understand and uphold Fair Housing laws and the Affirmative Fair Housing Marketing Plan (AFHMP).
  • Stay informed with events in the surrounding community.
  • Perform community outreach and general public relations.
  • Cooperate and maintain good working relationships with Federal, State, local service organizations, and community partners.

Requirements:

  • High School Graduate or General Education Degree (GED): Required.
  • Two (2) years of business office experience.
  • Proficiently operate a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment.
  • Adept at using HUD and internal accounting software.
  • Prior experience with subsidies, HUD policies, Section 8, Section 236, EIV, and/or tax credits highly desired.
  • Ability to communicate in English and read/interpret documents, instructions, etc.

About United Church Homes, Inc.:

United Church Homes, Inc. is a non-profit organization dedicated to providing high-quality senior living services to its residents. We are committed to creating a supportive and inclusive community that promotes the well-being and dignity of all individuals.



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