Healthcare Coordinator for Ophthalmology Department

6 days ago


Étreux, Hauts-de-France, United States Boston Children's Hospital Full time
Senior Patient Experience Representative Role at Boston Children's Hospital

At Boston Children's Hospital, we are seeking a highly skilled and compassionate Senior Patient Experience Representative to join our team in the Ophthalmology Department. This role presents an exciting opportunity to provide exceptional patient care and support while collaborating with referring providers and practices.

Responsibilities:
Patient Encounter Management:
• Provide positive and effective customer service that supports unit operations
• Collaborate with referring providers and practices
• Obtain required authorizations to compile patient and staff schedules
• Schedule patients and support the patient encounter

Check In/Out:
• Greet and direct patients, families, and visitors
• Monitor daily schedule and coordinate flow with clinicians/supervisor
• Reconcile payments and prepare deposits, providing record of transactions in Hospital systems
• Facilitate and direct communication with Financial Counseling

Administrative:
• Maintain personal calendars for physician/supervisor(s)
• Schedule meetings, programs, and events
• Record and forward messages, triage calls for urgent information or services, initiate call for emergency services
• Provide routine clerical support as needed

Process Improvement:
• Actively contribute to departmental and organizational initiatives and projects
• Assist in implementing change in internal systems and procedures

Patient Experience Coordination:
• Monitor clinic activity to ensure the best possible patient experience
• Assist with resolving customer service and scheduling issues
• Respond to patient needs and situations requiring escalated service response

Training:
• Participate in the development of training programs
• Train clinic staff in department systems, processes, and terminology
• Ensure staff is informed regarding Customer Service, IT, policy, and procedure changes
• Demonstrate high-level problem resolution skills
• Provide assistance to other support staff in evaluating and resolving issues
• Serve as a resource on operations and procedures, payer, and billing requirements

This role requires a minimum of 1 year of Healthcare Administration experience, with a High School Diploma/GED required and Bachelor's preferred. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively with diverse internal and external constituencies.

Boston Children's Hospital offers a competitive salary range of $62,000 - $72,000 per annum, depending on experience, along with unmatched benefits including affordable health insurance, generous time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts, and discounted T-passes (50% off).

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