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Collections Support Specialist

1 month ago

Grand Rapids, Minnesota, United States Hire Excellence Full time
Job Overview

We are seeking a highly skilled Collections Support Coordinator to join our team at Hire Excellence.

The ideal candidate will have a proven track record in collections and a strong understanding of post-liquidation and recovery collections.

Key Responsibilities
  • Manage the collection of outstanding balances from accounts, ensuring timely resolution and settlement.
  • Make outbound calls and contacts with customers to collect overdue amounts, utilizing effective communication and negotiation skills.
  • Prepare and send deficiency letters to customers, clearly outlining the necessary steps for resolution.
  • Identify and recommend solutions to bring past-due accounts up to date, demonstrating a proactive approach to collections.
  • Develop and implement deficiency strategies, ensuring alignment with company goals and objectives.
  • Produce and maintain accurate deficiency reporting, providing valuable insights for management.
  • Present deficiency collection results to management, highlighting key findings and recommendations.
  • Collaborate with the team to ensure seamless account management, including sending accounts to collection agencies and processing invoices.
Requirements
  • Minimum 3 years of experience in administrative or collections roles.
  • Working knowledge of post-liquidation and recovery collections, with a strong understanding of industry best practices.
  • Proficiency in Microsoft Excel and Collection Plus tracking system.
  • Excellent organizational skills, attention to detail, and ability to work in a fast-paced environment.
Compensation

$20.00/hr - $25.00/hr

About Hire Excellence

We offer a collaborative team environment, warm and friendly staff, and a well-respected company reputation.