Customer Service Representative

3 weeks ago


Detroit, Michigan, United States Private Duty Staffing Full time

Job Title: GPS Advisor

Job Summary:

We are seeking a highly skilled and compassionate GPS Advisor to join our team at Private Duty Staffing. As a GPS Advisor, you will play a vital role in providing streamlined assistance to patients and caregivers, ensuring seamless transitions and optimal care outcomes.

Key Responsibilities:

  • Manage the registration process of patients or clients as they enter a healthcare program or facility for medical services.
  • Gather patient records, intake of medical history, and obtain insurance information from the patient.
  • Complete comprehensive clinical evaluations, assessments, and document care plans in all domains, including social determinants of health, psycho-social, financial, and medications.
  • Ensure continuity of care through interaction and teamwork with the in-patient case/caregivers, managing the transition of care staff, medical office staff, social workers, vendors, and others.
  • Educate providers, members, and caregivers on quality care and promote high levels of member and/or caregiver satisfaction.

Requirements:

  • Proficient in the English language (reading, speaking, and writing).
  • High school diploma or GED.
  • Demonstrated advanced communication and interpersonal skills with all levels of internal and external customers.
  • 1+ years of customer service experience required (call center, hospitality, or banking environment, medical office administration preferred).
  • Ability to collaborate effectively with a multidisciplinary healthcare team.
  • Excellent time management skills with the ability to work successfully in a fast-paced environment.
  • Proficient in Windows-based computer programs with excellent navigation skills.

Working Conditions:

  • Dedicated, uninterrupted, and quiet space to work.
  • High-speed home internet (internet testing will be required during the interview process to confirm minimum internet speed requirement is met).

Competencies:

  • Attention to detail – job requires being careful about detail and thorough in completing the task.
  • Integrity – The job requires being honest and ethical.
  • Dependability – The job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Stress Tolerance – The job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Achievement/Effort – The job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Cooperation – The job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Salary: $700 USD (monthly) + $300 bonus potential. Performance-based bonuses after a 90-day probationary period.

How to Apply: Complete the link below (copy and paste the link into your browser). Private Duty Staffing



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