Customer Service Representative
3 weeks ago
Job Title: GPS Advisor
Job Summary:
We are seeking a highly skilled and compassionate GPS Advisor to join our team at Private Duty Staffing. As a GPS Advisor, you will play a vital role in providing streamlined assistance to patients and caregivers, ensuring seamless transitions and optimal care outcomes.
Key Responsibilities:
- Manage the registration process of patients or clients as they enter a healthcare program or facility for medical services.
- Gather patient records, intake of medical history, and obtain insurance information from the patient.
- Complete comprehensive clinical evaluations, assessments, and document care plans in all domains, including social determinants of health, psycho-social, financial, and medications.
- Ensure continuity of care through interaction and teamwork with the in-patient case/caregivers, managing the transition of care staff, medical office staff, social workers, vendors, and others.
- Educate providers, members, and caregivers on quality care and promote high levels of member and/or caregiver satisfaction.
Requirements:
- Proficient in the English language (reading, speaking, and writing).
- High school diploma or GED.
- Demonstrated advanced communication and interpersonal skills with all levels of internal and external customers.
- 1+ years of customer service experience required (call center, hospitality, or banking environment, medical office administration preferred).
- Ability to collaborate effectively with a multidisciplinary healthcare team.
- Excellent time management skills with the ability to work successfully in a fast-paced environment.
- Proficient in Windows-based computer programs with excellent navigation skills.
Working Conditions:
- Dedicated, uninterrupted, and quiet space to work.
- High-speed home internet (internet testing will be required during the interview process to confirm minimum internet speed requirement is met).
Competencies:
- Attention to detail – job requires being careful about detail and thorough in completing the task.
- Integrity – The job requires being honest and ethical.
- Dependability – The job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Stress Tolerance – The job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Achievement/Effort – The job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Cooperation – The job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Salary: $700 USD (monthly) + $300 bonus potential. Performance-based bonuses after a 90-day probationary period.
How to Apply: Complete the link below (copy and paste the link into your browser). Private Duty Staffing
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