Customer Sales Order Management Specialist
1 week ago
The Customer Sales Order Specialist will be responsible for ensuring customer requirements are met from receipt of order to delivery. This role will manage the order process as a continual liaison between Sales, Engineering, and Operations.
Main Responsibilities- Serve as the point of contact between the sales force and other functional departments on customer orders
- Review and verify that documents are accurate, consistent with current revisions, and that deviations are properly authorized in advance
- Ensure follow-up with Sales or customer on any incorrect or missing information
- Review documents to resolve issues with Sales and Engineering before submitting for final Bill of Material (BOM) preparation
- Ensure that the Terms & Conditions (T&C's), delivery, and payment terms have been reviewed and approved
- Verify that specifications and customer delivery are acceptable with current manufacturing schedule and ensures that the build schedule is executed consistent with customer requirements
- Review customer special requests with applicable departments i.e., manuals and language, Letters of Credit, inspections, training, extended warranty, painting, etc.
- Assist customers with questions about special options, delivery dates, paint, paperwork, etc.
- Follow up from customer inspection visits to ensure proper action for open items
- Responsible for keeping Sales current on progress and all changes
- Prepare customer/country specific documents as appropriate/necessary
- Coordinate customer supplied product
- Perform background checks on customer through MK Denial
- Coordinate spare parts requirements included with unit sales
- Perform all data entry and maintains files for sales orders both physical and electronically
- Draft and issue both Proformas and Invoices to customers as needed
- Track payments received
- Serve as interface between internal or external traffic quote management
- Utilize production schedule as planning document and ensure that all transportation is effectively scheduled in advance with service providers
- Monitor all transportation activities through tracking and reporting with service providers
- Interact with customers and sales to provide timely shipment updates, tracking status, and ETA of products
- Complete and ensure that all documentation required for shipments (BOL, Export Doc's, Decelerations, LCs etc.) is completed accurately
- Approve freight invoices for accuracy before payment to vendors
- Review Bid and Tender documents as necessary, initiate Risk Memo review
- Demo units - Tracking and Reporting
- Attend production and other meetings assigned by your supervisor
- Provide timely order status updates to Supervisor, Sales, Manufacturing, and customer as necessary
- Facilitate customer requests as necessary, i.e., issue CE and COO certificates
- Ensure that communication externally and internally is answered timely and effectively
- Prepare and update the inbound and backlog for management reporting
- Other projects and responsibilities may be added at the company's discretion
We are seeking an Associate's degree holder with 5 years of relevant industry experience. Ability to work productively and cohesively in a diverse and multicultural environment is essential. A Bachelor's Degree is also desirable along with understanding of engineering/manufacturing environment and technical support systems.
The estimated salary range for this position is $44,500 - $68,300 per year.
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