Customer Sales Order Management Specialist

1 week ago


Warrenton, Oregon, United States Oshkosh Corp. Full time
Job Summary

The Customer Sales Order Specialist will be responsible for ensuring customer requirements are met from receipt of order to delivery. This role will manage the order process as a continual liaison between Sales, Engineering, and Operations.

Main Responsibilities
  • Serve as the point of contact between the sales force and other functional departments on customer orders
  • Review and verify that documents are accurate, consistent with current revisions, and that deviations are properly authorized in advance
  • Ensure follow-up with Sales or customer on any incorrect or missing information
  • Review documents to resolve issues with Sales and Engineering before submitting for final Bill of Material (BOM) preparation
  • Ensure that the Terms & Conditions (T&C's), delivery, and payment terms have been reviewed and approved
  • Verify that specifications and customer delivery are acceptable with current manufacturing schedule and ensures that the build schedule is executed consistent with customer requirements
  • Review customer special requests with applicable departments i.e., manuals and language, Letters of Credit, inspections, training, extended warranty, painting, etc.
  • Assist customers with questions about special options, delivery dates, paint, paperwork, etc.
  • Follow up from customer inspection visits to ensure proper action for open items
  • Responsible for keeping Sales current on progress and all changes
  • Prepare customer/country specific documents as appropriate/necessary
  • Coordinate customer supplied product
  • Perform background checks on customer through MK Denial
  • Coordinate spare parts requirements included with unit sales
  • Perform all data entry and maintains files for sales orders both physical and electronically
Finance Support
  • Draft and issue both Proformas and Invoices to customers as needed
  • Track payments received
Traffic / Logistics
  • Serve as interface between internal or external traffic quote management
  • Utilize production schedule as planning document and ensure that all transportation is effectively scheduled in advance with service providers
  • Monitor all transportation activities through tracking and reporting with service providers
  • Interact with customers and sales to provide timely shipment updates, tracking status, and ETA of products
  • Complete and ensure that all documentation required for shipments (BOL, Export Doc's, Decelerations, LCs etc.) is completed accurately
  • Approve freight invoices for accuracy before payment to vendors
  • Review Bid and Tender documents as necessary, initiate Risk Memo review
  • Demo units - Tracking and Reporting
  • Attend production and other meetings assigned by your supervisor
  • Provide timely order status updates to Supervisor, Sales, Manufacturing, and customer as necessary
  • Facilitate customer requests as necessary, i.e., issue CE and COO certificates
  • Ensure that communication externally and internally is answered timely and effectively
  • Prepare and update the inbound and backlog for management reporting
  • Other projects and responsibilities may be added at the company's discretion
Qualifications

We are seeking an Associate's degree holder with 5 years of relevant industry experience. Ability to work productively and cohesively in a diverse and multicultural environment is essential. A Bachelor's Degree is also desirable along with understanding of engineering/manufacturing environment and technical support systems.

The estimated salary range for this position is $44,500 - $68,300 per year.



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