Multilingual Customer Service Representative

1 week ago


Warrenton, Oregon, United States Atc Insurance Agency Inc Full time
Job Overview

We are a reputable property and casualty insurance agency seeking an organized and detail-oriented receptionist to join our team. As a key point of contact for clients, the successful candidate will be responsible for managing phone calls, responding to voicemails, and providing exceptional customer service.

This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills. Proficiency in Spanish is required, as over half of our clientele speaks only Spanish.

In addition to strong language skills, we value candidates with basic computer knowledge. While training can be provided, experience with various software applications is a plus. Our office emphasizes patience, discretion, and top-notch customer care.

The salary range for this position varies based on experience and skill level, offering opportunities for growth and professional development. We prioritize flexibility and work-life balance, allowing employees to adapt their schedules while maintaining our core hours.

Key Responsibilities
  • Manage incoming calls and respond to voicemails efficiently
  • Provide exceptional customer service to clients, addressing their inquiries and concerns
  • Process payments and perform minor insurance-related tasks
Requirements
  • Bachelor's degree or equivalent experience
  • Proficient in Spanish (written and spoken)
  • Basic computer skills and experience with software applications


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