Appointment Scheduler
7 days ago
This position provides high-level assistance to members as the first critical contact. The primary responsibility is scheduling appointments through complex appointment making applications, transferring calls appropriately, composing messages and providing general information. Key Responsibilities:
- Operate in a high-volume, highly structured environment by responding to incoming calls, applying critical thinking to complex guidelines, and using multiple call center specific systems.
- Determine the type of appointment requested or needed, review scheduling mix of various physicians/providers, and make appointments following established guidelines.
- Prioritize member needs and offer alternatives when necessary.
- Utilize superior customer service skills to provide service to members during difficult encounters.
- Transfer urgent/emergent calls to Registered Nurses as required.
Required Skills and Qualifications: Experience - 1 year customer service experience in a service-related industry, preferably healthcare. Education - High school graduate or GED equivalent. License, Certification, Registration - N/A. Estimated Salary: $45,000 - $60,000 per annum based on location and experience. Additional Requirements: All testing must be completed by the end of the posting period. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws.
-
Appointment Scheduler
3 weeks ago
Fontana, United States MSCCN Full time**Job Summary**We are seeking a highly skilled Customer Service Representative to join our team at MSCCN in Fontana, California. As an Appointment Scheduler, you will be responsible for providing exceptional customer service to members by scheduling appointments through complex appointment making applications.**Responsibilities**Respond to incoming calls and...
-
Appointment Scheduler
7 days ago
Fontana, United States MSCCN Full timeJob Summary:We are seeking a highly skilled Fontana-OC- Appointment Clerk to join our team. In this role, you will provide exceptional customer service to members by scheduling appointments, handling calls, and responding to inquiries.The ideal candidate will have one year of experience in a customer service role, preferably in healthcare. A high school...
-
Appointment Scheduling Representative
7 days ago
Fontana, United States MSCCN Full timeWe are seeking an experienced Appointment Scheduling Representative to join our team at MSCCN. In this role, you will be the primary point of contact for members, providing high-level assistance and scheduling appointments.About the Role:You will work in a fast-paced environment, handling complex calls and using multiple call center systemsYou will...
-
Fontana-OC- Appointment Clerk
1 month ago
Fontana, United States MSCCN Full timeThis position represents 10 openings. Job Summary: This position provides high-level member assistance as first critical contact by appropriately scheduling appointments through complex appointment making applications, transferring calls appropriately, composing messages and providing general information. Essential Responsibilities: Operates in a high...
-
Fontana-OC-Clinic Appointment Coordinator
7 days ago
Fontana, United States MSCCN Full timeJoin our team as a Customer Service Representative and play a key role in providing exceptional customer service to members. As an Appointment Scheduler, you will be responsible for scheduling appointments through complex appointment making applications and prioritizing member needs.**Key Responsibilities**Use tact and diplomacy in handling difficult...
-
Healthcare Appointment Liaison
7 days ago
Fontana, United States MSCCN Full timeAbout the Role: We are seeking a highly skilled Healthcare Appointment Liaison to join our team in Fontana, CA. As a key member of our scheduling department, you will play a crucial role in ensuring that members receive timely and effective access to healthcare services. Key Responsibilities: • Provide exceptional customer service to members via phone,...
-
Fontana-OC- Appointment Clerk
1 month ago
Fontana, United States Kaiser Permanente Full timeDescription: This position represents 10 openings. Job Summary: This position provides high-level member assistance as first critical contact by appropriately scheduling appointments through complex appointment making applications, transferring calls appropriately, composing messages and providing general information. Essential Responsibilities: Operates in...
-
Fontana-On Call Appointment Clerk
4 weeks ago
Fontana, United States MSCCN Full timeJob Summary: This position provides high-level member assistance as first critical contact by appropriately scheduling appointments through complex appointment making applications, transferring calls appropriately, composing messages and providing general information. Essential Responsibilities: Operates in a high volume, highly structured environment by...
-
On-Call Scheduling Specialist
3 weeks ago
Fontana, United States MSCCN Full timeJob DescriptionWe are seeking a highly skilled Fontana-On Call Appointment Clerk to join our team. In this role, you will be responsible for scheduling appointments, handling member inquiries and resolving issues efficiently. Key Responsibilities: Schedule appointments according to established protocols and procedures.Respond to member inquiries via phone,...
-
Fontana-On Call Appointment Clerk
2 months ago
Fontana, United States Kaiser Permanente Full timeDescription: Job Summary: This position provides high-level member assistance as first critical contact by appropriately scheduling appointments through complex appointment making applications, transferring calls appropriately, composing messages and providing general information. Essential Responsibilities: Operates in a high volume, highly structured...
-
Scheduling Clerk
7 days ago
Fontana, United States MSCCN Full timeResponsibilitiesSchedule appointments and prioritize member needsRespond to incoming calls, using critical thinking to complex guidelinesComply with established guidelines for urgent or emergent callsProvide exceptional customer service and diffuse difficult member encounters
-
Fontana-OC-Scheduling Coordinator
7 days ago
Fontana, United States MSCCN Full timeJob Summary: As a Frontline Scheduling Specialist, you will be the primary point of contact for members seeking appointments at our healthcare facilities. Your exceptional customer service skills and ability to navigate complex scheduling systems will ensure seamless communication between members and medical staff. Responsibilities: • Respond to incoming...
-
Inbound Operations Coordinator
2 months ago
Fontana, United States True Religion Brand Jeans Full timeJob DescriptionJob DescriptionThe Purpose:The Inbound Operations Coordinator will be responsible for overseeing the inbound receiving systematically across all True Religion DC locations (currently 3) for variances, delays of inbound shipments compared to their NDC dates, and the consolidation of the priority POs list. This position will also be responsible...
-
Healthcare Customer Service Representative
7 days ago
Fontana, United States MSCCN Full timeAbout the RoleThe Fontana-On Call Appointment Clerk is responsible for scheduling appointments, handling member inquiries and resolving issues efficiently. This role requires strong communication skills, attention to detail and the ability to multitask in a fast-paced environment. Key Responsibilities: Schedule appointments according to established protocols...
-
Customer Service Representative
3 weeks ago
Fontana, United States MSCCN Full timeJob Summary: As a Fontana-On Call Appointment Clerk, you will provide exceptional customer service as the first point of contact for members, scheduling appointments and handling complex calls with poise and professionalism. Our ideal candidate has one year of customer service experience in a service-related industry, preferably healthcare, and is proficient...
-
Customer Service Professional
7 days ago
Fontana, United States MSCCN Full timeAbout the Role:As a Fontana-OC- Appointment Clerk, you will play a vital role in ensuring seamless communication between members and our medical staff. Your primary responsibility will be to schedule appointments, handle phone calls, and respond to emails (not applicable) in a timely and efficient manner.To excel in this position, you should possess...
-
Customer Service Coordinator
7 days ago
Fontana, United States MSCCN Full time**Job Summary:**This role is responsible for providing exceptional customer service to members as the first point of contact. You will schedule appointments, handle complex calls, and utilize multiple call center systems.Key Responsibilities:Schedule appointments with healthcare providers following established guidelinesRespond to incoming calls, utilizing...
-
Deep Tissue Expert
2 weeks ago
Fontana, California, United States Definition Sports Massage Inc Full timeAbout the Role\We are seeking a skilled Massage Therapist to join our team at Definition Sports Massage Inc. in Fontana. The successful candidate will have experience in providing massage therapy services, including deep tissue and Swedish massage modalities.\As a Massage Therapist, you will provide massage and body treatments tailored to individual client...
-
Front Desk Representative
3 weeks ago
Fontana, United States MSCCN Full timeJob SummaryThis role provides high-level member assistance as the first critical contact, scheduling appointments, transferring calls, composing messages, and providing general information. The successful candidate will have excellent customer service skills, be bilingual in English and Spanish, and have at least one year of customer service experience in a...
-
Healthcare Call Center Agent
3 weeks ago
Fontana, United States MSCCN Full timeCompany Overview: Kaiser Permanente is a leading healthcare organization dedicated to delivering high-quality, patient-centered care to our members. We pride ourselves on our commitment to excellence, innovation, and community involvement.Job Title: Fontana-On Call Appointment ClerkLocation: Fontana, CaliforniaEstimated Salary Range: $45,000 - $60,000 per...