Appointment Scheduling Representative
1 week ago
We are seeking an experienced Appointment Scheduling Representative to join our team at MSCCN. In this role, you will be the primary point of contact for members, providing high-level assistance and scheduling appointments.
About the Role:
- You will work in a fast-paced environment, handling complex calls and using multiple call center systems
- You will prioritize member needs, offering alternatives when necessary and utilizing superior customer service skills
- You will determine urgency or emergent situations, transferring calls to a Registered Nurse when required
- You will compose messages for physicians/providers, Registered Nurses, or other medical staff
What We Offer:
- A competitive salary of $45,000 - $60,000 per annum, depending on location and experience
- An opportunity to work in a dynamic environment with a team of professionals
- The chance to make a real difference in the lives of our members
Requirements:
- One year of customer service experience in a service-related industry, preferably healthcare
- High school graduate or equivalent education
- Pass a background check/drug screen (external hires)
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