Operations Director Lead

2 days ago


New York, New York, United States Raycon, Inc. Full time

About Us

At Raycon, Inc., we believe technology should make life easier, not more complicated. With over 3 million customers and growing rapidly, we're committed to creating a better every day through reliable and easy-to-use electronics. As a member of our team, you'll have the opportunity to work with a tight-knit group of innovators who are passionate about delivering exceptional customer experiences. If you're a self-starter with a passion for operations and a commitment to excellence, we encourage you to apply for this exciting opportunity.

About the Position We're seeking a highly experienced VP of Operations to join our team and lead the development of a world-class operations infrastructure. This position requires a seasoned professional with expertise in operational excellence, process optimization, analytics, and customer service. The successful candidate will be responsible for overseeing daily operations, ensuring they run smoothly, and making strategic decisions to enhance international eCommerce infrastructure, optimize unit economics, and streamline operational processes to deliver exceptional customer experiences.

Key Responsibilities - Develop and implement cost improvements on a scheduled basis with manufacturers while building strong relationships - Reduce returns impact through thoughtful suggestions in existing operational and customer-touching processes to boost profitability - Source, prepare, and successfully launch two new 3PLs in international regions with streamlined inventory to order to returns processes - Work with existing partners and find new partners to drive operational unit economics

Requirements - 10+ years of experience in strategy, business operations, retail, CPG, consulting, finance or an equivalent field - Proficiency in advanced Microsoft Excel skills - Experience with eCommerce (Shopify and Amazon) and retail processes - Familiarity with ERP systems such as SAP or Netsuite, and ability to take a direct role in supporting the finance team with public or private audits - Direct experience dealing with international eCommerce and understanding of international subsidiaries, 3PLs, and product regulations - Bachelor's degree or equivalent

What We Offer Raycon, Inc. offers competitive base salaries and bonus compensation to our employees. Our NYC base salary range for this position is $120,000 - $220,000 USD.

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