Telecommunications Infrastructure Specialist

6 days ago


Forest Hills, Tennessee, United States TEKsystems Full time

We are seeking a highly skilled and senior level UCCE Engineer to join our team at TEKsystems. This resource will be part of a team of 5 other engineers that will provide expertise in all aspects of designing, maintaining, configuring and sustaining the Cisco VoIP network, including voice network design, implementation, maintenance of existing networks, upgrading/configuration, documenting design and installation of Cisco hardware.

About the Role

This role is for an experienced professional capable of independently carrying out assignments typical of someone who has both planned, designed and built from the ground up Cisco-based Telecommunication Infrastructure to include Cisco CUCM, Presence, ACD/IVR using Cisco UCCE or UCCX + tools for call recording, work force management, CTI and reporting solutions.

Key Responsibilities
  • Designing, implementing, and maintaining complex Cisco VoIP networks
  • Maintaining and upgrading existing networks to ensure optimal performance and efficiency
  • Documenting design and installation of Cisco hardware to ensure seamless integration with existing systems
  • Providing expert-level support for troubleshooting and resolving technical issues related to VoIP networks
Requirements
  • 3 to 5 years of working knowledge of Cisco Unified Communications platform (Cisco Communications Manager, CUSP, Cisco Unity, Cisco UCCE, and Cisco voice gateways)
  • 3 to 5 years of telecommunications, implementation, and operation experience
  • Bachelor of Science in Computer Sciences/ Electrical Engineering/related major or at least 3 years of experience in telecommunications engineering
  • Experience with Cisco UCCE administration which includes ICM scripting and CVP applications and reporting and CUIC administration and reporting
  • Experience working with call recording systems, WFM, CTI and reporting systems typical of a contact center environment
What We Offer
  • A competitive salary range of $120,000 - $180,000 per year, depending on experience
  • Opportunities for professional growth and development within our company
  • A dynamic and supportive team environment

Estimated Salary: $150,000 per year



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