Telecommunications Engineering Expert

4 weeks ago


Forest Hills, Tennessee, United States TEKsystems Full time

We are seeking a highly skilled and senior level Telecommunications Engineer to join our team at TEKsystems. This is a 12-month contract to hire opportunity that offers 100% remote work flexibility.

Job Description:

We are looking for a seasoned expert in Cisco Unified Communications (UC) platforms to design, implement, maintain, and configure voice networks, including voice network design, implementation, maintenance of existing networks, upgrading/configuration, documenting design and installation of Cisco hardware. The successful candidate will have a broad knowledge of network communications and LAN/WAN operations to ensure optimum configuration and operation of all related Telecomm systems.

The ideal candidate will have experience with call recording systems, WFM, CTI, and reporting systems typical of a contact center environment. Additionally, they should be proficient in TCP/IP networking and troubleshooting tools such as Wireshark for VoIP signaling and media.

Requirements:

  • 3-5 years of working knowledge of Cisco UC platform
  • 3-5 years of telecommunications, implementation, and operation experience
  • Bachelor of Science in Computer Sciences/Electrical Engineering/related major or at least 3 years of experience in telecommunications engineering
  • Experience with Cisco UCCE administration, ICM scripting, CVP applications, and CUIC administration and reporting
  • Hands-on experience in LAN/WAN technologies and software tools for performance monitoring and troubleshooting
  • CCNA certification or equivalent

What We Offer:

This role comes with an estimated salary range of $120,000 - $150,000 per year, depending on experience and qualifications. As a valued member of our team, you can expect a comprehensive benefits package, opportunities for professional growth, and a dynamic work environment.

About the Role:

This position is perfect for someone who has planned, designed, and built from the ground up Cisco-based Telecommunication Infrastructure to include Cisco CUCM, Presence, ACD/IVR using Cisco UCCE or UCCX + tools for call recording, work force management, CTI, and reporting solutions.

Upcoming Initiatives:

  • Advanced routing creation for call center workflows
  • Integration of additional applications into the phone system (InGenius, CRM, Verint)
  • Rebuild of outdated phone system designs and dialing plans


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