Customer Service Representative

1 week ago


West Covina, California, United States Marukai Corp. Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Marukai Corp. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service, responding to customer inquiries, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide premier customer service, including greeting customers, responding to questions, and resolving issues in a friendly and professional manner.
  • Sales and Merchandising: Engage in suggestive selling and other sales techniques to meet or exceed sales goals and promote products.
  • Store Operations: Maintain a clean and organized store environment, including the Customer Service area, and ensure that all products are properly stocked and displayed.
  • Inventory Management: Assist with receiving and processing inventory, including checking for damage or defects and reporting any issues to management.
  • Teamwork: Collaborate with other team members to achieve departmental and store goals, and participate in cross-training opportunities to develop new skills.
Requirements
  • Education: High school diploma or equivalent preferred.
  • Experience: No experience required, but a minimum of 1-2 years of work experience in a similar environment is preferred.
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and basic math skills.
  • Physical Demands: Ability to lift up to 20 pounds, stand for long periods, and move quickly and efficiently around the store.
Benefits
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits Package: Comprehensive benefits package, including health insurance, paid time off, and 401(k) matching.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and cross-training programs.

Marukai Corp. is an Equal Opportunity Employer and participates in E Verify.



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