Service Coordinator

3 days ago


Tomahawk, Wisconsin, United States LSS of WI & UP MI Full time
Job Title: Service Coordinator

LSS of WI & Upper MI is seeking a Service Coordinator to serve our tenants in the Tomahawk, WI area. The role is based in Tomahawk and will require travel around the area supporting the needs of residents in the community.

Job Summary:

The Service Coordinator will provide information and referrals to community connections to tenants following guidelines, as defined in the HUD Housing Handbook Section 202, who need supportive community services to maintain self-sufficiency.

Key Responsibilities:
  • Provide general informal case management, including intake, and referral services to all tenants needing such assistance when case management is not available.
  • Assessment of health, psychological and social needs. Development of an individually tailored case plan for services and periodic reassessment of the tenant's situation.
  • Establishes linkages with all agencies and service providers in the community: shops around to determine/develop the best 'deals' in service pricing to assure individualized, flexible and creative services for the involved tenant(s).
  • Sets up a directory of providers for use by both project staff and tenants.
  • Refers and links the tenants of the project to service providers in the general community; these are for example, case management, personal assistance, homemaker, meals on wheels, transportation, counseling, occasional visiting nurse, preventative health screening/wellness and legal advocacy.
  • Educates tenants on service availability, application procedures, client rights, etc. providing advocacy as appropriate.
  • May develop case plans in coordination with assessment services in community.
  • Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual.
  • May set up volunteer support programs with service organization in the community.
  • Helps other tenants build informal support networks with other residents, family and friends.
  • May provide training to project tenants in the obligation of tenancy or coordinate such training.
  • May educate other staff on the management team on issues relating to aging in place and service coordination, to help them better work with and assist the tenants.
  • Presents workshops or informative sessions to tenants on subject of tenant interest.
  • Demonstrate the ability to work with tenants, the agency and the community in a positive manner as well as the ability to work independently.
  • Performs other duties as assigned.
Requirements:
  • Bachelor's degree in social work, sociology, psychology or related field or an equivalent combination of education and/or experience is required with at least 3 years' of related experience, to include experience working with the older adult population.
  • Working knowledge of supportive services and other resources for older adults and/or persons with disabilities is strongly preferred.
  • The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.
  • Ability to communicate both in verbal and written format, effectively and efficiently in job.
  • Ability to read, write, analyze, and interpret to complete all required intervention and goal process documentation by established timeframes.
  • Ability to document in neat, legible, accurate, and objective and consistently reflect the services provided.

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