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Branch Financial Manager

1 month ago

Marguerittes, Occitanie, United States Penske Full time
Job Summary

The Branch Financial Manager is responsible for leading administrative processes that support operational efficiency, effectiveness, customer satisfaction, and profitability. This role involves coaching and developing a team of administrative professionals, providing a cross-functional branch perspective, and overseeing the maintenance coordinator and/or operations coordinators.

Key Responsibilities
  • Lead and develop team through hiring, training, performance reviews, and check-ins.
  • Develop and sustain consistent processes via cross-training that drive process effectiveness and profitability.
  • Reward and recognize team; create an atmosphere of teamwork and camaraderie.
  • Periodically assess branch-staffing requirements with DFM.
Branch Analytics
  • Perform branch-level analyses and reviews in areas such as P&L, contribution report, aged trial balance, and other areas.
  • Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
  • Use systems such as ServiceNet or AS400 to understand operational dynamics for problem-solving and process improvement.
Financial Operations
  • Improve and sustain a broad range of customer-facing and internal branch operational, financial, and administrative processes.
  • Lead customer-facing processes such as billing, receivables management aimed at mitigating bad debt, timely vehicle in/out service, and problem resolution.
  • Ensure tax and legal compliance for branch operations.
Process Effectiveness
  • Lead initiative implementation at the branch level, provide consistent execution, and adherence to process guidelines.
  • Collaborate with key stakeholders such as corporate Finance and Operations teams to optimize local field and centralized corporate operations.
Customer Service & Support
  • Grow organizational capability and a shared responsibility for leadership, integrity, and customer-centered performance.
Business Planning
  • Oversight of branch-level business planning process and support of district business planning completion as outlined by DM and DFM.