Patient Service Ambassador

1 week ago

Salt Lake, Utah, United States Intermountain Health Full time
Job Summary

We are seeking a skilled Patient Service Representative to join our team at Intermountain Health. As a key member of our patient access team, you will play a vital role in ensuring a seamless and positive experience for our patients.

Key Responsibilities
  • Greet and check-in patients in a professional and courteous manner, assessing their needs and ensuring their expectations are met.
  • Efficiently update and verify patient demographics, insurance, and contact information, and assist patients in completing necessary forms to meet regulatory and billing needs.
  • Thoughtfully direct patients on next steps and inform them about delays and wait times.
  • Promptly schedule appointments utilizing provider templates and scheduling guidelines.
  • Proactively request payments from patients on current and past medical services.
  • Support the administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
  • Coordinate with other care teams and employees to provide a seamless experience for patients.
Requirements
  • Six months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.
Preferred Qualifications
  • One year of customer service experience, especially in a hospital or medical office.
  • Problem-solving ability, analytical skills, self-motivated, and able to work well in a clinic environment.
  • Excellent verbal and written communication skills.
Work Environment

This is a PRN position with no budgeted hours. Flexible schedule based on department need.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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