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Senior Vice President of Community Management

2 months ago

Houston, Texas, United States CCMC Full time

CCMC is a leader in the management of expansive communities, dedicated to revolutionizing the sector with a resident-centric approach, anchored by our core principles of Integrity, Respect, Service, and Community.

We are seeking a seasoned Senior Vice President of Community Management to spearhead initiatives aimed at elevating our community operations.

In this pivotal position, your responsibilities will include:
  • Ensuring that the commitments and service benchmarks of CCMC are fulfilled for a specific client portfolio
  • Overseeing a team of community managers to uphold operational excellence
  • Evaluating management outputs to guarantee quality and punctuality
  • Fostering a robust, responsive team that prioritizes client needs and operational effectiveness
  • Facilitating effective communication within the team to synchronize priorities and advance towards our organizational vision
  • Monitoring key performance indicators to achieve service level objectives and meet client expectations
  • Proactively identifying client needs and disseminating best practices
  • Participating in community meetings and events to nurture strong client relationships
  • Professionally resolving conflicts and ensuring client satisfaction
  • Staying informed on regulations and providing training to teams as necessary
  • Contributing to client retention strategies and transition processes
Essential qualifications for success include:
  • Exceptional communication and leadership capabilities
  • Proven ability to cultivate relationships and collaborate effectively with stakeholders
  • Dedication to excellence and ongoing improvement
  • Strong skills in team-building and motivation
  • Comprehensive understanding of financial processes and statements
Requirements:
  • A minimum of 5 years of experience in community management
  • At least 3 years in managing large-scale communities
  • Demonstrated experience in a leadership role
  • Bachelor's degree or equivalent industry experience
  • A Master's degree in business or a related field is advantageous
  • State license and industry certifications
  • CAI PCAM designation is preferred
  • CAM license is required in certain states
  • Proficient communication skills and computer literacy
  • Willingness to travel as required
Benefits offered:
  • Comprehensive benefits package
  • Wellness initiatives
  • 401k contributions
  • Paid time off and holidays
  • Short-term and long-term disability coverage
  • Employee assistance program and pet insurance
  • Support for professional education
  • A collaborative team committed to your success