Customer Service Representative

3 weeks ago


Irving, Texas, United States AlphaGraphics Full time

We are seeking a highly skilled Customer Service Representative to join our team at Alphagraphics. As an Inside Sales Customer Service Representative, you will be responsible for growing sales of customers and working with the sales team to develop/acquire new business opportunities.

Key Responsibilities:

  • Generate customer orders/invoices
  • Answer customer phone calls/emails
  • Work with vendors/suppliers to complete projects
  • Order products/supplies
  • Solicit new business
  • Estimate projects
  • Support team members

Requirements:

  • Previous customer service experience
  • Previous printing experience
  • Working knowledge and experience with Microsoft Office
  • Project management, spreadsheet, and word processing software for PCs

Benefits:

  • Paid Time Off
  • Competitive Pay
  • Bonus Available

Competencies:

  • Excellent verbal and written communication skills
  • Strong ability to multi-task and meet tight deadlines
  • Demonstrated experience and knowledge of the Marketing and Sales process
  • Strong customer service skills
  • Ability to manage customer expectations with production schedules

Preferred Skills and Abilities:

  • Strong analytical and customer service skills
  • Highly detailed oriented with strong organizational and time management skills
  • Ability to solve problems and provide solutions
  • Demonstrated sales and printing industry skills
  • Ability to multi-task several projects at one time and meet aggressive timelines

Other:

  • References to be available upon request
  • Background check/drug testing may be required prior to hiring


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