Client Services Coordinator

4 weeks ago


Tampa FL USA, United States FirstLight Home Care Full time
Job Summary:

We are seeking a highly skilled Client Services Coordinator to join our team at FirstLight Home Care. As a key member of our office team, you will be responsible for overseeing the client/caregiver scheduling process and associated coordination.

Key Responsibilities:

  • Utilize the ClearCare system to schedule client care service visits according to care plans and caregiver availability.
  • Maintain proper staffing levels to ensure coverage for all clients while assisting the office team with caregiver recruiting, outreach, and support.
  • Verify daily visits data for client schedules and finalize visits in the ClearCare online program.
  • Complete in-take on prospects/new client in-bound calls, coordinate services with FirstLight provider partners, clients, and caregivers.
  • Discern client services required as outlined in agreements, urgent requests, and swift changes.
  • Maintain caregiver and client files/database to include employee assessments, dates, and reminders of caregiver certification, client admission, appointments, and discharge.
  • Perform general office duties including correspondence, files, mailings, and back-up PPE Kits.
  • Rotate weekly on-call (shared with office team) after hours and weekends to manage emergencies, scheduling issues, and client referrals/intakes.

Requirements:

  • 2 years minimum experience as Client Care Service Coordination/Scheduling.
  • Problem-solving skills.
  • Independent working skills.
  • Good communication, written & verbally.
  • Must possess sound judgment and critical thinking skills, ability to self-initiate.
  • Team and customer service oriented.
  • Must be able to manage multiple details, tasks, and decision-making abilities in a fast-paced environment.
  • Adhere to all HIPAA privacy regulations.
  • Computer efficient including but not limited to MS Office, MS Excel.

What We Offer:

FirstLight Home Care offers a great working environment, excellent teamwork, positive work-life balance, competitive pay, paid vacation, sick time, ongoing training & career development, and more. Performance bonus and more.

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