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Assistant Manager of Wine

2 months ago

Racine Wisconsin, United States Festival Foods Full time

Location:

Company Overview:

ABOUT FESTIVAL FOODS:


Festival Foods is a family- and employee-owned grocery retailer in Wisconsin, dedicated to community engagement and exceptional service.

With over 40 full-service supermarkets across Wisconsin, we prioritize our people.

Our commitment to our associates is reflected in our extensive benefits and programs.


Job Summary:

Job Title:
Assistant Manager of Wine & Spirits

FLSA Status:
Hourly

Reports To:
Wine & Spirits Department Manager


In collaboration with the Wine & Spirits Manager, you will assist in overseeing the Wine & Spirits team, ensuring adherence to company policies and achievement of departmental goals while addressing the needs of associates.


As a leader in the Wine & Spirits Department, you will guide a team of knowledgeable associates who provide expert product recommendations and create a pleasant shopping experience.


Key Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Promote Festival's culture, customer service, and performance standards among all Wine & Spirits associates.

Assist in the recruitment and training of new department staff.

Prepare and approve weekly work schedules for associates.

Support performance evaluations for team members.

Document policy violations and implement corrective actions as necessary.

Provide guidance and answer inquiries from all Wine & Spirits associates.

Ensure compliance with departmental standards.

Monitor sales floor and back stock conditions; address areas needing improvement.

Maintain optimal inventory levels and accurate pricing for products.

Collaborate with vendors, the Wine & Spirits Manager, and associates to uphold standards and exceed customer expectations.

Deliver exceptional customer service to guests.

Assist customers in locating items on the sales floor.

Process orders and special requests.

Handle phone inquiries with professionalism.

Resolve guest concerns and issues effectively.

Facilitate customer checkouts.

Support associates in their daily tasks while leading by example.

Develop team members for future advancement opportunities.


Contribute to the cleanliness and organization of the department by maintaining work areas, shelving, and the sales floor.

Ensure accurate timekeeping for the department and communicate any discrepancies to HR.

Meet quality standards, including quantity expectations by specified times.

Other duties as assigned.

Maintain regular attendance in accordance with the work schedule and provide adequate notice for absences.

QUALIFICATIONS
To excel in this role, candidates must demonstrate the ability to perform essential job duties effectively. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

High School diploma or equivalent experience.


Must be at least 21 years old to sample products in the Wine & Spirits department.

Possess leadership qualities and the ability to motivate a team.

Strong knowledge of retail operations and Wine & Spirits department functions is preferred.

Ability to interact tactfully and effectively with customers and staff.

Capable of making timely decisions in the absence of the Wine & Spirits Department Manager.

Excellent oral and written communication skills, with the ability to manage a diverse team in a fast-paced environment.

Thorough understanding of safety protocols and company policies.


Must be able to apply safety training to identify and respond to potential hazards.

Knowledge of equipment and procedures, including hand jacks, balers, forklifts, pallet jacks, trash compactors, and proper lifting and scanning techniques is required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT


The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made for individuals with disabilities.


The employee must be able to stand for extended periods, walk throughout the store, and regularly bend, stoop, and kneel.

Requires manual dexterity and coordination to operate equipment.

This position necessitates full upper body motion to occasionally lift stock and perform repetitive tasks.

Employees must possess sensory abilities to monitor the store, create displays, and operate equipment.

The role may require lifting up to 50 pounds occasionally.

Working conditions may involve exposure to extreme temperatures.

WORK SCHEDULE
The Assistant Manager of Wine & Spirits is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Benefits Overview:

WHY YOU'LL LOVE IT HERE:

Associate Discount:
Enjoy a generous 15% discount on grocery purchases for you and your immediate household.

Weekly Pay & Premium Pay:
Hourly associates receive weekly pay, providing more frequent access to earnings. Part-time associates earn a premium on Sundays and select holidays, while full-time associates receive time and a half on those days.

Two-Week Advanced Scheduling:
We provide schedules two weeks in advance for better planning and work-life balance.

Vision & Dental Insurance:

Both part-time and full-time associates are eligible for vision and dental coverage options tailored to their needs.


Support:

Our associates benefit from comprehensive support, including paid parental leave, fitness reimbursement programs, and an Employee Assistance Program (EAP) for confidential care related to various personal issues.


Save for Your Future:

We offer a 401(k) plan and an Employee Stock Ownership Plan (ESOP) to help associates plan for retirement. The 401(k) allows associates to save a portion of their paychecks, with an annual discretionary match to assist in reaching savings goals. The ESOP provides additional retirement benefits through company ownership.

At Festival Foods, we are committed to fostering an environment of respect and equal opportunity for all.

We strive to build a skilled, experienced, and service-oriented team that reflects diverse backgrounds and perspectives.

Festival Foods believes that diversity and inclusion enhance our ability to serve our guests, as we aim to recruit, develop, and retain the most talented individuals.