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Front Desk Team Lead

2 months ago

Vail, Colorado, United States Vail Resorts Full time
Job Summary:

The Front Desk Team Lead is the face of the hotel, responsible for providing exceptional customer service and ensuring a memorable stay for our guests. As a key member of our hotel team, you will be the first point of contact for all guests, handling check-ins, check-outs, and resolving any issues that may arise.

Key Responsibilities:
  • Work face-to-face with customers to provide a high level of service and ensure their needs are met.
  • Check guests in and out, handling all necessary paperwork and ensuring accuracy.
  • Answer phones and respond to guest inquiries in a timely and professional manner.
  • Handle all customer complaints and issues in a fair and efficient manner.
  • Maintain a professional appearance and demeanor at all times, adhering to our hotel's standards.
  • Perform other duties as assigned by management to ensure the smooth operation of the front desk.
Requirements:
  • Must be able to communicate fluently in English.
  • Friendly, strong people skills, with the ability to work effectively with guests and colleagues.
  • Strong computer skills, with experience using hotel software and systems.
Benefits:

As a member of our team, you will enjoy a range of benefits, including:

  • A competitive hourly rate of $23.00 - $24.00.
  • A comprehensive benefits package, including health insurance, dental insurance, and vision insurance.
  • Free ski passes for employees and their dependents.
  • Critical illness and accident plans.