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Customer Service Representative

2 months ago

Philadelphia, Pennsylvania, United States IONOS Inc Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IONOS Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical and billing issues, and promoting our products and services.

Key Responsibilities:
  • Resolve customer issues via phone, email, and chat
  • Troubleshoot technical and billing concerns, educating customers about our products and processes
  • Demonstrate technical proficiency and effective soft skills in resolving customer issues
  • Recommend and sell products and services based on customer needs
  • Manage workload efficiently and meet departmental goals
Requirements:
  • Technical support and customer service experience is a plus
  • Strong written and spoken communication skills
  • Ability to adapt to changing products and processes
  • Ability to process and document phone calls, chats, and emails efficiently
  • Ability to project a positive and helpful attitude to customers and colleagues

We are an equal opportunity employer and do not discriminate on the basis of any status protected by law.