Customer Service Expert

21 hours ago


Belleville, Michigan, United States Graybar Full time

As a Customer Service Expert at Graybar, you will play a pivotal role in ensuring customer satisfaction. This includes interacting with customers on an ongoing basis, entering orders, handling requests, and providing timely support in a professional and courteous manner.

Key Responsibilities:
  • Evaluate customer needs and provide personalized solutions
  • Handle incoming and outgoing customer calls and correspondence in a prompt and professional manner
  • Take an active role in selling Graybar goods and services on inbound calls
  • Support customers in product selection and application
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit, and claims

In this role, you will work closely with the team to ensure seamless customer experiences. You will have the opportunity to grow and develop your skills, working as part of a collaborative environment that values employee ownership and inclusion.

What We Offer:
  • A competitive salary range of $22.00 - $28.00 per hour, depending on experience
  • A comprehensive benefits package, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit-sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays
  • The opportunity to work in a dynamic and supportive environment that values employee growth and development


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