Senior Product Support Engineer

1 week ago

Cedar Rapids, Iowa, United States New Leader Manufacturing Full time
Job Overview

The Senior Product Support Engineer plays a crucial role in leveraging a comprehensive technical skill set that encompasses mechanical design, materials science, power transmission, hydraulics, manufacturing methodologies, sensor applications, and a general understanding of electronics and testing equipment. This position is essential for sustaining an established product range across the organization. The individual will be expected to gain extensive product knowledge regarding design, application, and configurations. This role involves leading a diverse team that acts as a bridge between manufacturing and engineering functions. Travel may be a requirement. Additionally, this position is accountable for overseeing and directing departmental resources.

Key Responsibilities

Leadership (35%)

  • Comprehends the roles and responsibilities of each team member and manages them in all employment aspects, including hiring, performance evaluations, disciplinary actions, and training.
  • Effectively oversees team members and processes to ensure all assigned responsibilities are fulfilled, meeting the needs of both internal and external customers promptly.
  • Ensures that departmental systems (e.g., JDE, ADP, SolidWorks) meet or exceed the requirements of all company personnel.
  • Develops, implements, and tracks the progress of both short-term and long-term objectives for all team members, maintaining confidentiality at all times.
  • Exhibits confidence in navigating challenging situations and advancing innovative ideas.

Critical Tasks (25%)

  • Addresses product defects and supervises product enhancement requests.
  • Validates and verifies product modifications and new product launches.
  • Acts as a technical liaison for Purchasing, Service, and Manufacturing departments.
  • Maintains product configurations effectively.

Productivity and Knowledge (15%)

  • Provides ongoing support for existing products throughout their life cycle.
  • Conducts testing and qualification of new technologies, components, and products.
  • Implements product modifications and manages component obsolescence.
  • Facilitates the rollout of product changes to OEMs.
  • Maintains a cross-functional change request process.
  • Participates in the Continuous Product Assurance Review (CPAR) process.
  • Acquires extensive knowledge of product designs and applications.

Dependability (15%)

  • Demonstrates a strong attendance record, recognizing the impact of absences on customers and colleagues.
  • Completes projects and goals on or ahead of schedule.
  • Responds to assignments and requests with cooperation and availability.
  • Follows through on commitments and is a reliable resource for team members.

Safety (10%)

  • Adheres to safety protocols, policies, and procedures, and promotes accountability among peers.

Core Values

Ownership (20%)

  • Demonstrates leadership by taking ownership of tasks and responsibilities.
  • Proactively addresses issues and ensures follow-through until resolution.
  • Treats colleagues with respect and kindness.

Continuous Learning (20%)

  • Seeks opportunities for growth and development through active participation in learning activities.

Initiative for Change (20%)

  • Questions existing processes and is open to new ideas that drive improvement.
  • Leads and supports initiatives aimed at enhancing operations.

Diverse Perspectives (20%)

  • Seeks input from various sources to inform decision-making.
  • Engages all stakeholders in the decision-making process.

Learning from Mistakes (20%)

  • Considers both short-term and long-term impacts when making decisions.
  • Embraces challenges and readily acknowledges errors.

Qualifications and Essential Skills:

  • Bachelor's Degree in Mechanical Engineering or Agricultural Engineering, or an equivalent combination of education and experience.
  • A minimum of five years of experience in analyzing and recommending continuous improvements in a manufacturing setting.
  • Proficient in CAD software, preferably SolidWorks.
  • Strong computer skills, including proficiency in Microsoft Office Suite.
  • Effective oral and written communication skills suitable for interaction with all organizational levels, customers, and suppliers.
  • Experience in leading and supporting a diverse team.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Regularly required to sit and engage with computer systems while maintaining focus. The employee will also frequently stand and walk while executing job duties. Occasional reaching, stooping, kneeling, or crouching may be necessary. Regular verbal communication and auditory skills are essential. The employee may occasionally need to lift or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The office environment is typically quiet, though exposure to a shop environment may occur when distributing documents. When on the shop floor, safety glasses, steel-toed footwear, and ear protection are mandatory. The employee may be exposed to moving mechanical parts, fumes, airborne particles, and vibration, with occasional risks of electrical shock. The noise level in the manufacturing area is moderately loud, and the position involves both indoor and outdoor work with some exposure to varying weather conditions.

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