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Member Relations Coordinator

2 months ago

Jacksonville, Florida, United States GL2 Partners Full time

Join Our Team as a Member Service Representative

GL2 Partners is looking for a committed Member Service Representative to enhance our Customer Service department. The successful candidate will play a vital role in delivering outstanding support to our members, promptly addressing their questions and concerns with professionalism. This position is essential for fostering strong relationships with our members and ensuring their overall satisfaction with our offerings.

Key Responsibilities:
  • Handle member inquiries through various communication channels including phone, email, and chat.
  • Assist members with managing their accounts and resolving issues.
  • Process requests from members, including updates to accounts and payment processing.
  • Provide detailed information regarding our products, services, and current promotions.
  • Effectively resolve member complaints and concerns in a timely manner.
Required Qualifications:
  • High school diploma or equivalent is required.
  • A minimum of 1 year of experience in customer service is preferred.
  • Exceptional communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to thrive in a fast-paced work environment.
  • Familiarity with Microsoft Office and CRM systems.
Essential Skills:
  • Customer-centric approach.
  • Meticulous attention to detail.
  • Capability to manage multiple tasks and prioritize effectively.
  • Team-oriented with a positive outlook.
  • Flexibility and adaptability to changing situations.

If you are dedicated to providing top-notch service and building meaningful connections with customers, we encourage you to consider this opportunity with GL2 Partners.

Job Posted by ApplicantPro