Senior IT Support Specialist

4 days ago

Denver, Colorado, United States Birdon America, Inc. Full time
Job Overview

As a Senior IT Support Specialist at Birdon America, Inc., you will play a critical role in the company's operations. This position will support onsite operations in Denver, CO, while also aiding employees at remote locations. Your primary responsibilities will include addressing day-to-day needs via the IT ticket system, assisting end-users with troubleshooting, deploying and imaging hardware, and maintaining conference room hardware and software.

Main Responsibilities
  • Address day-to-day needs via the IT ticket system within defined business SLA.
  • Assist end-users onsite and at remote locations around the globe with troubleshooting as needed.
  • Deploy and image hardware to employees, assist new hires with IT onboarding, and develop and maintain IT hardware inventory using asset tags.
  • Maintain conference room hardware and software, assign user permissions and licenses, and provide on-call support to the Birdon staff on weekends.
  • Collaborate with IT staff at remote locations to ensure optimal customer experience when troubleshooting, deploy and assign software via Intune Company Portal, and work with IT staff to continuously improve user experience by identifying issue trends within the ticket system.
Requirements
  • Minimum of 6 years of experience in IT support operations, supporting national or global organizations using remote management tools.
  • Prior systems administration experience is a plus, with a focus on virtualized/cloud environments.
  • Advanced working knowledge of Fresh Service, Microsoft 365 Admin Center, Microsoft Intune (Endpoint Manager), Company Portal, and ConnectWise Control Suite.
  • Advanced proficiency working and troubleshooting with Microsoft Windows and Mac OS devices.
  • Customer service skills to interact professionally and positively with employees and coworkers.
  • Analytical and problem-solving skills to troubleshoot and diagnose issues.
  • Demonstrated written communication skills to create useful support guides.
  • Desire to continuously improve SLA times by introducing solutions to streamline processes.
Benefits
  • Health/Dental/Vision
  • EAP
  • Life
  • STD/LTD
  • 401(k) with company match (pre- and post-tax options)
  • Vacation/Sick accrual and holiday pay
  • Tuition reimbursement program
  • Employee referral program

Birdon America, Inc. is committed to the HEALTH and SAFETY of our workforce and to the ENVIRONMENT we expect this same commitment from all employees.

Birdon America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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