Senior Dev Support Specialist

3 days ago


Denver, Colorado, United States RTA US Full time
Job Description

Job Title: Senior Dev Support Specialist

Duration: 12 months

Location: Denver, CO

Description:

The Senior Dev Support Specialist will assist in the implementation, maintenance, and support of essential applications for the client. Duties include:

  • Providing technical development tasks to integrate applications into the client Enterprise Application environment.
  • Performing configuration management (COTS applications) in accordance with standards and best practices.
  • Coordinating update releases and other system changes, contributing to the implementation of break/fix solutions, and updating documentation and configuration information related to changes as needed.
  • Ensuring activities are consistent with established service portfolio policies, procedures, standards, and guidelines.
  • Collaborating across a matrix management environment with OIT and client department staff as needed.
  • Collaborating with Business Analysts, Customers, Project Managers, and others as appropriate to assist in the creation of estimates and timelines.
  • Handling simultaneous requests of varying complexity from within OIT.
  • Adhering to Change Management policies and protocols established by OIT.

Responsibilities:

  • Design, code, and test computer software in a .NET framework.
  • Perform application development for software debugging, scripting, source control, and change requests.
  • Utilize SQL server on a VB.NET platform.
  • Support and maintain configurations to in-house applications.

Requirements:

  • Bachelor's degree from an accredited institution in a field of study related to the work assignment.
  • Three years of professional experience in an occupational field related to the work assigned to the position.

Preferred Qualifications:

  • Experience supporting public safety applications, law enforcement, records, and Microsoft Office, Windows 10, and Active Directory.
  • Experience working with and managing multiple priorities and tasks with follow-through.
  • Demonstrate ability to establish and maintain effective working relationships with customers and other IT Teams.
  • Experience in a wide range of computer technologies, monitoring hardware, software, and security topologies.
  • Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in an infrastructure of a local area and wide area network.
  • Knowledge of ticket-based incident support systems.
  • Must possess excellent customer skills.
  • Possess the aptitude to determine the most efficient and effective methods to meet work assignments.
  • Demonstrate time management skills.
  • Demonstrate the ability to work with direct supervision.
  • Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
  • Demonstrate the ability to work in stressful environments with project deadlines.


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