Senior Dev Support Specialist
3 days ago
Job Title: Senior Dev Support Specialist
Duration: 12 months
Location: Denver, CO
Description:
The Senior Dev Support Specialist will assist in the implementation, maintenance, and support of essential applications for the client. Duties include:
- Providing technical development tasks to integrate applications into the client Enterprise Application environment.
- Performing configuration management (COTS applications) in accordance with standards and best practices.
- Coordinating update releases and other system changes, contributing to the implementation of break/fix solutions, and updating documentation and configuration information related to changes as needed.
- Ensuring activities are consistent with established service portfolio policies, procedures, standards, and guidelines.
- Collaborating across a matrix management environment with OIT and client department staff as needed.
- Collaborating with Business Analysts, Customers, Project Managers, and others as appropriate to assist in the creation of estimates and timelines.
- Handling simultaneous requests of varying complexity from within OIT.
- Adhering to Change Management policies and protocols established by OIT.
Responsibilities:
- Design, code, and test computer software in a .NET framework.
- Perform application development for software debugging, scripting, source control, and change requests.
- Utilize SQL server on a VB.NET platform.
- Support and maintain configurations to in-house applications.
Requirements:
- Bachelor's degree from an accredited institution in a field of study related to the work assignment.
- Three years of professional experience in an occupational field related to the work assigned to the position.
Preferred Qualifications:
- Experience supporting public safety applications, law enforcement, records, and Microsoft Office, Windows 10, and Active Directory.
- Experience working with and managing multiple priorities and tasks with follow-through.
- Demonstrate ability to establish and maintain effective working relationships with customers and other IT Teams.
- Experience in a wide range of computer technologies, monitoring hardware, software, and security topologies.
- Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in an infrastructure of a local area and wide area network.
- Knowledge of ticket-based incident support systems.
- Must possess excellent customer skills.
- Possess the aptitude to determine the most efficient and effective methods to meet work assignments.
- Demonstrate time management skills.
- Demonstrate the ability to work with direct supervision.
- Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
- Demonstrate the ability to work in stressful environments with project deadlines.
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