Senior IT Support Specialist
18 hours ago
Birdon America Inc. is seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Provide technical support to employees via phone, email, and in-person
- Troubleshoot and resolve IT issues in a timely and efficient manner
- Deploy and image hardware to employees
- Develop and maintain IT hardware inventory using asset tags
- Assign user permissions and licenses as needed
- Provide on-call support to the Birdon staff on weekends
- Collaborate with IT staff at remote locations to ensure optimal customer experience
- Minimum of 6 years of experience in IT support operations
- Prior systems administration experience is a plus
- Advanced working knowledge of Fresh Service, Microsoft 365 Admin Center, Microsoft Intune (Endpoint Manager), Company Portal, ConnectWise Control Suite
- Advanced proficiency working and troubleshooting with Microsoft Windows and Mac OS devices
- Customer service skills to interact professionally and positively with employees and coworkers
- Analytical and problem-solving skills to troubleshoot and diagnose issues
The position requires use of computer, telephones, and other office equipment, reading, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
While performing the duties of this job the employee is regularly required to stand, stoop, kneel, climb, crouch, talk and hear.
Ability to lift packages, equipment, etc., up to 30 lbs.
Occasional domestic travel will be required.
Position occasionally requires ability to work in a manufacturing environment.
With time variance between Australian and United States there can be early morning and late night, or weekend calls required.
Benefits:- Health/Dental/Vision
- EAP
- Life
- STD/LTD
- 401(k) with company match (pre- and post-tax options)
- Vacation/Sick accrual and holiday pay
- Tuition reimbursement program
- Employee referral program
Birdon America Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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