Imaging System Scheduler Coordinator II

3 days ago

Minneapolis, Minnesota, United States Fairview Health Services Full time
Job Description

Job Summary:

The Imaging System Scheduler Coordinator II is a key member of our team, responsible for facilitating access to system-wide imaging services. This role requires strong communication and organizational skills, as well as the ability to work effectively with customers, providers, and clinical teams.

Responsibilities:

  • Professionally perform imaging scheduling functions via phone and computer, accurately supporting orders from providers.
  • Effectively manage multiple telephone lines, providing timely and accurate support to ensure customer needs and performance standards are met.
  • Communicate with patients and staff on the telephone and in person, providing a secure and safe environment for callers.
  • Utilize high-end imaging decision and authorization support tools to provide complex care coordination scheduling for multiple modalities, providers, and location schedules.
  • Proactively identify solutions for issues that hinder service delivery, collaborating with all necessary parties to ensure optimal resolution.
  • Provide all necessary exam preparation, travel, parking, and appointment-specific documents to customers in a timely manner.
  • Maintain a working knowledge of multiple specialty services and imaging disciplines.
  • Pursue opportunities to mentor, educate, and orient team members.
  • Identify and/or design service and quality improvement initiatives.
  • Foster and support a culture of teamwork and collaboration, participating in department problem-solving and team meetings.

Qualifications:

  • 2-5 years of complex clinical scheduling experience.
  • Preferred: Associate's degree and 5-7 years of experience scheduling and/or supporting complex services in a healthcare setting.

EEO Statement:

Fairview Health Services is an EEO/AA Employer/Vet/Disabled. All qualified applicants will receive consideration without regard to any lawfully protected status.

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