Business Analyst

4 weeks ago


Sterling Heights, Michigan, United States REI Systems Full time
Job Overview

REI Systems is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in the migration of legacy systems onto a new Common Services Platform (CSP) driven by Continuous Integration/Continuous Deployment (CI/CD) and DevOps best practices.

The ideal candidate will have a strong understanding of ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), and Customer Service Management (CSM). They will also have experience in business process mapping, analysis, and optimization, with the ability to recommend effective ServiceNow solutions.

We offer a dynamic and collaborative work environment, with opportunities for professional development and growth. If you are a motivated and detail-oriented individual with a passion for ServiceNow, we encourage you to apply.

Key Responsibilities:

  • Conduct business analysis and requirements gathering for ServiceNow projects
  • Develop and maintain business requirements and functional specifications
  • Collaborate with cross-functional teams to deliver high-quality solutions
  • Provide technical guidance and support to stakeholders

Requirements:

  • ServiceNow Certification (CSA or CIS)
  • 8+ years of experience as a Business Analyst with 5+ years working with ServiceNow projects
  • Strong understanding of ServiceNow modules and business process analysis
  • Excellent communication and presentation skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and collaborative work environment


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