Senior ServiceNow Business Analyst

4 weeks ago


Sterling Heights, Michigan, United States REI Systems Full time

At REI Systems, we're committed to delivering innovative technology solutions that drive mission success for our federal clients. As a Senior ServiceNow Business Analyst, you'll play a critical role in shaping the future of our IT service management capabilities.

We're seeking a highly skilled professional with a strong background in ServiceNow and a passion for quality assurance and automation. Your expertise will help us migrate our legacy systems to a new Common Services Platform, leveraging Continuous Integration/Continuous Deployment (CI/CD) and DevOps best practices.

As a key member of our team, you'll be responsible for Servicenow Business Analysis on an upgrade of a Servicenow ticketing system for the GSA. Your responsibilities will include:

  • ServiceNow Certification (Certified Implementation Specialist or equivalent)
  • 5-8 years of proven experience in QA testing with a focus on ServiceNow platform and integrations
  • Experience with automation tools such as Selenium, JUnit, TestNG, or ServiceNow Automated Test Framework (ATF)
  • Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or others
  • Solid experience in developing and executing test cases, test plans, and test scripts
  • Hands-on experience with API testing (Postman, SOAP, REST)
  • Proficiency with testing tools like Jira, ALM, or similar for defect tracking and management
  • Experience with scripting languages like JavaScript or Python is a plus
  • Knowledge of Agile methodologies and experience working in a Scrum environment
  • Strong analytical and problem-solving skills with the ability to troubleshoot complex issues
  • Excellent written and verbal communication skills


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