Customer Service Representative

6 days ago


Puyallup, Washington, United States Planet Fitness Inc. Full time

Job Summary:

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The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, ensuring a superior member experience.

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Key Responsibilities:

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  • Greet members, prospective members, and guests with a friendly demeanor.">
  • Handle front desk activities, including answering phones, checking members into the system, new member sign-up, and facilitating updates to member accounts.">
  • Provide timely and professional responses to member questions and concerns.">
  • Maintain the neatness and cleanliness of the club.">
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Requirements:

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  • Customer service background preferred.">
  • Basic computer proficiency.">
  • A passion for fitness and health.">
  • Punctuality and reliability are must-haves.">
  • Exceptional customer service skills, able to interact positively and professionally with members and coworkers.">
  • Able to listen effectively and empathize with members.">
  • Diplomacy in all interactions, using appropriate behavior and language.">
  • High School diploma/GED equivalent required.">
  • Must be 18 years of age or older.">
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Benefits:

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As a Core Development and Management employee, you will receive a free Black Card membership after 90 days of employment. Additionally, you will be eligible for benefits, including Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to Pet Insurance and Aflac.

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Compensation:

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$16.50 per hour

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With over 2,000 locations across the United States, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, Planet Fitness is an ideal place to build a career in customer service. Our mission is to create a Judgement Free Zone where everyone feels welcome and inspired to reach their fitness goals.

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To find your perfect fit, search for a club opportunity near you.

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