Customer Service Representative

5 days ago


Puyallup, Washington, United States Planet Fitness - The Core Group Full time

About Planet Fitness

At Planet Fitness, we are passionate about creating a positive member experience. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Job Description

We are seeking a Customer Service Representative to join our team at Planet Fitness - The Core Group. This is a full-time position with an estimated salary range of $35,000 - $45,000 per year, depending on location and experience. As a Customer Service Representative, you will be the face of our brand and play a crucial role in ensuring our members have an excellent experience.

Key Responsibilities

  • Provide exceptional customer service to members, prospective members, and guests
  • Greet members, check them into the system, and facilitate needed updates to their accounts
  • Assist with new member sign-ups, tours, and responding to member questions and concerns
  • Maintain the neatness and cleanliness of the club

Requirements

  • Customer service background preferred
  • Basic computer proficiency
  • Punctuality and reliability are a must
  • Exceptional customer service skills, including interacting positively and professionally with members and co-workers
  • High School diploma/GED equivalent required

Benefits

  • All staff receive a free Black Card membership after 90 days of employment
  • Eligible for benefits, including medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits


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