Customer Service Representative
5 days ago
About Planet Fitness
At Planet Fitness, we are passionate about creating a positive member experience. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Job Description
We are seeking a Customer Service Representative to join our team at Planet Fitness - The Core Group. This is a full-time position with an estimated salary range of $35,000 - $45,000 per year, depending on location and experience. As a Customer Service Representative, you will be the face of our brand and play a crucial role in ensuring our members have an excellent experience.
Key Responsibilities
- Provide exceptional customer service to members, prospective members, and guests
- Greet members, check them into the system, and facilitate needed updates to their accounts
- Assist with new member sign-ups, tours, and responding to member questions and concerns
- Maintain the neatness and cleanliness of the club
Requirements
- Customer service background preferred
- Basic computer proficiency
- Punctuality and reliability are a must
- Exceptional customer service skills, including interacting positively and professionally with members and co-workers
- High School diploma/GED equivalent required
Benefits
- All staff receive a free Black Card membership after 90 days of employment
- Eligible for benefits, including medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits
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