Customer Service and Sales Coordinator

6 days ago


Puyallup, Washington, United States Trojan Storage Full time
Job Overview

Trojan Storage is a leading self-storage operator with over 40+ locations in the U.S. We are committed to providing an exceptional customer experience and strive to be the best in the industry.

Estimated Salary:$45,000 - $65,000 per year (dependent on location and experience)

Responsibilities
  • Support sales goals by promoting units and supplies, following up on leads, and garnering positive reviews.
  • Guide customers through the rental process, including offering insurance, handling 3rd party products and services, and conducting site tours.
  • Perform daily cleaning and maintenance tasks like sweeping, cleaning, dusting interior areas and maintaining curb appeal/exterior grounds keeping it free of debris.
  • Balances cash drawers, handles cash and payments, facilitates daily and monthly checklists, lock checks, routinely conducts collection calls and unit inspections for market-readiness.
  • Delivers excellent customer service through multi-channel communication to both internal and external customers while managing any customer complaints.
  • Delivers bank deposits and mail daily and maintains inventory levels of supplies and maintenance equipment.
Requirements
  • Valid driver's license, insurance, and working transportation required to travel between properties or conduct other work-related business.
  • 1 year of experience in a customer-facing role preferred.
  • Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and transport/lift/move up to 35 lbs.
  • Weekend availability and ability to work independently.
  • Office skills including organizational skills, writing, basic math, and computer skills.
  • Excellent communication and interpersonal skills with great decision-making ability.
  • Strong customer service skills with a passion for helping others.


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