Global Customer Insights Leader

3 weeks ago


Seattle, Washington, United States Amazon Full time

In this key leadership role, you will scope and drive highly strategic research projects that inform global workplace program strategies and experiences. As a seasoned mixed-method user research professional, you will lead large-scale research programs that directly impact business strategies and shape global workplace programs and services experiences.

About the Role:

You will work closely with a globally diverse team that manages Amazon's corporate offices in over 60 countries. Your primary responsibilities will include scope and drive highly strategic research projects, conduct generative and evaluative research, synthesize research insights, guide cross-functional partners, advocate for innovative ideas, and continuously monitor market trends and competitive landscape.

Preferred Qualifications:
  • Ability to independently drive multiple concurrent projects in an agile environment
  • Excellent written communication, presentation, and interpersonal skills
  • Experience independently designing and running original research on a range of subject matters
  • Direct experience using digital research platforms

Estimated Salary Range: $137,000 - $226,500 per year, depending on location



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