Member Service Specialist II

5 days ago

Stockton, California, United States Golden 1 Full time
Job Summary:

As a Member Service Specialist II at Golden 1, you will be responsible for providing exceptional customer service to our members. This includes processing financial transactions, maintaining accurate records, and balancing daily transactions in accordance with established policies and procedures. You will also be responsible for identifying opportunities to help members relative to Golden 1 product or service offerings and documenting these in the EnAct system.

Key Responsibilities:

• Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
• Provide Golden 1 services to members, including cashier's checks, money orders, savings bonds, wire transfers, and transactions, as well as additional sub-shares and debit card issuance.
• Assess members' needs while processing transactions and identify opportunities to help them relative to Golden 1 product or service offerings.
• Identify and report fraudulent activity to management and Financial Investigations, in accordance with current procedures to prevent potential loss to the credit union.
• Assist in the proper operation of the ATM and Teller Cash Dispenser Units, including replacing receipt cartridges, clearing blockages, and other tasks as needed.
• Activate alarms and verify signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits and ensure confidentiality of all member and credit union information.
• Maintain current knowledge of all Golden 1 products and services, as well as policies and procedures for teller functions.
• Perform additional responsibilities essential to the operations of the branch, including TCR, SBO, safe deposit box, and other tasks as needed.
• Open deposit and specialty accounts, such as Roth IRAs, and identify members' financial service needs to ensure they are provided with meaningful financial solutions.
• Mentor and advise MSSIs and engage in consultative dialogue with members to identify current and future financial needs and document these in the EnAct system.
• Enroll members in different channels used by Golden 1, including online and mobile banking, and refer lending needs to MSS III and/or business partners.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.

Requirements:

• High school or GED required.
• Minimum one plus year of prior experience in a cash handling service-oriented role and six plus months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.
• Excellent oral and written communication skills.
• Advanced knowledge in federal rules and regulations as applied to credit unions, Golden 1 products, fulfillment, deposit services, employee handbook, knowledge base, cash handling, teamwork, and customer service.
• Basic knowledge in Microsoft Office (Word, Excel, Outlook, and PowerPoint), eFunds, Bridger, Card @ Once, EnAct, ECM, Springboard, DSUI/TNav, Wire Exchange, SBO, HRIS (ADP), Concur, and Relationship Manager.
• Proficient in adding profiles and updating tasks, activities, and notes in EnAct and proficient in Maestro.
• Prolonged standing throughout the workday, ability to lift up to thirty pounds, and ability to frequently move about the branch to accomplish tasks.
• Corrected hearing within normal range, corrected vision in the normal range, and sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment.
• None

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