Part-Time IT Support Specialist

3 days ago

Bloomington, United States Indiana University Bloomington Full time

Job Summary

The Part-Time IT Support Specialist will work as a member of the Indiana University Bloomington IT Services team, providing technical user support for all user-facing IT service requests.

Key Responsibilities

  • Receive, troubleshoot, and resolve/escalate all IT Support requests, both phone and ticket-based, in the Service Now ticketing system.
  • Provide technical service and support of Windows 10 and 11 based client systems, custom and third-party applications, including printers within the IU Health Center's user environment.
  • Participate in training from IT Services Manager, including cross-training with other departments within the Office of Student Life, as well as training for third-party software, including electronic health records, laboratory, pharmacy, X-ray imaging, hotel management, and X-ray PACS system software.
  • Proofread, update, and maintain all end-user support procedures in the IT wiki.
  • Update the IT Inventory database.
  • Participate in the perpetual hardware lifecycle replacement program.
  • Keep the server room and IT office organized and hardware labeled.
  • Replace and replenish printer toner and respond to general printer maintenance work.
  • Endpoint decommissioning and hard drive wiping.
  • Assist with IU Surplus IT hardware disposal process.
  • Reimage and deploy all HC end-user computing equipment using SCCM.

Qualifications

Required

  • High school diploma or equivalent (such as HSED or GED).

Preferred

  • Associate's degree in an accredited computer information systems program.
  • Prior technical help desk experience.
  • Prior experience in a customer service-oriented position.
  • Experience troubleshooting with Windows 10, Microsoft Office Suite/365 applications, including Microsoft Outlook.

Skills

Required

  • Strong proficiency with Windows 10, Microsoft Office Suite/365 applications, including Microsoft Outlook.
  • Effective verbal and written communication.
  • Courteous customer service skills.
  • The ability to work in a team environment as well as independently to research and find solutions.
  • Excellent time management skills.
  • Desire to learn new skills to actively contribute to the IT team's collective knowledgebase.
  • Ability to be a proactive team member.

Working Conditions/Demands

This role requires the ability to lift up to 35 pounds. The position involves moving around campus with the ability to travel to remote campus office locations up to 1 mile away. This position requires the ability to work on multiple priorities during a shift, prioritize many activities, communicate with a wide range of constituents, and write effectively and professionally.

Additional Information

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status, or protected veteran status.

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