Patient Navigator

3 days ago


Lancaster, Pennsylvania, United States Lancaster General Full time
Job Title: Patient Navigator - Ambulatory Care Management

Job Summary:

The Patient Navigator will be an integral member of the Care Management multi-disciplinary outreach team. Together with Care Managers, Social Workers and providers, the PN will assist in care plan development and implementation, provide advocacy to patients, help develop care management strategy for enrolled patients and help create linkages for the various health and social needs of patients.

Key Responsibilities:
  • Works under the direction of the care team; determines plans for care management; coordinates care plans and completes tasks as necessary to complete social/behavioral care plan goals.
  • Acts as a liaison between the Emergency Department, specialists, community resources and managed care/insurance plans on behalf of enrolled patients to ensure patient-centered coordination of care.
  • Engages in the coaching of patients and caregivers on health literacy as determined necessary in achieving identified goals.
  • Forges and nurtures partnerships with local service organizations and community resources to broaden support services for patients.
  • Enters and maintains electronic records, compiles reports and completes other program documentation and administrative responsibilities in a timely manner.
Requirements:
  • High School Diploma or General Equivalency Degree (GED) with at least one year of experience in the social services and/or medical field.
  • Strong understanding of medical terminology, case management and/or outreach services.
  • Exceptional organizational and interpersonal skills, with attention to detail required; strong oral/written communication skills is a must.
  • Ability to work collaboratively in a team, manage multiple priorities, utilize effective time management skills, and exercise sound administrative and clinical judgment.
Preferred Qualifications:
  • Licensed Practical Nurse (LPN), Paramedic/Emergency Medical Technician, or other licensed health care practitioner.
  • Bilingual (changed from proficiency in the Spanish language).
  • Prior acute hospital experience or ambulatory practice experience.

Benefits:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences.
  • Paid Time Off and Paid Holidays.
  • Shift, Weekend and On-Call Differentials.
  • Health, Dental and Vision Coverage.
  • Short-Term and Long-Term Disability.
  • Retirement Savings Account with Company Matching.
  • Child Care Subsidies.
  • Onsite Gym and Fitness Classes.


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