Patient Navigator for Virtual Family Medicine
2 weeks ago
We are seeking a highly skilled and compassionate Patient Navigator to join our Virtual Family Medicine team. As a Patient Navigator, you will play a vital role in guiding patients through the healthcare system, overcoming obstacles, and ensuring they receive the care and treatment they require.
Key Responsibilities:- Orchestrate collaboration time with the Care Team to ensure all parties are available to discuss mutual patients as needed.
- Facilitate communication between patients, family members, and healthcare providers to ensure patient satisfaction and quality of care.
- Ensure continuation of care and linkage to community resources as needed.
- Inform patients on financial aspects of care and link them to financial resources as needed.
- Daily review of next day provider schedules to gather information necessary for morning care team huddle.
- Aid the Practice Manager in weekly team collaboration huddle with in-office providers to discuss patients seeking or receiving care from multiple providers within the practice.
- Serve as the first-line resource for all customers (internal/external) with regards to Insurance and Referrals.
- Liaison between patients and insurance companies to explain what their insurance company requires to meet referral/authorization compliance.
- High School Diploma or General Equivalency Degree (GED).
- Three (3) years of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- Three (3) year experience with basic keyboarding, personal computer use, and other office setting equipment.
- One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance/regulatory guidelines, and order release process(es).
- One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting.
- Associates or equivalent experience in healthcare.
- Previous Epic or equivalent Electronic Medical Record experience.
Penn Medicine Lancaster General Health offers a comprehensive benefits package, including 100% tuition assistance, paid time off, shift, weekend, and on-call differentials, health, dental, and vision coverage, short-term and long-term disability, retirement savings account with company matching, child care subsidies, and on-site gym and fitness classes.
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