Front Office Director

5 days ago


Scottsdale, Arizona, United States Andaz Scottsdale Full time

At Andaz Scottsdale, we are seeking a skilled Front Office Manager to lead our front desk operation. As a key member of our hotel team, you will be responsible for ensuring seamless guest experiences and exceptional customer service.

Job Overview

We care for people so they can be their best. Our company is built by family, where coworkers become friends. Every day, we care for our guests, providing them with a distinct guest experience that makes us one of the world's best hospitality brands.

Role & Responsibilities
  • Lead all duties of the front desk operation, including staff training, inter-department communications, and staff scheduling.
  • Develop and recommend the budget, labor cost plans, and objectives, managing within those approved plans.
  • Maintain guest room inventory and ensure accurate pricing and rate management.
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures.
  • Perform all tasks of a Front Office Staff as needed to facilitate service.
  • Ensure all operations and cash handling are done per policies and procedures.
  • Maintain excellent communication with the housekeeping department.
  • Analyze, investigate, and resolve guest complaints in a timely and professional manner.
Benefits

We offer competitive compensation, including an estimated salary range of $69,900. Additionally, our benefits package includes comprehensive health insurance, 401(k) matching, and opportunities for career growth and development.



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