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Dunkin' Team Lead

2 months ago

Paramus, New Jersey, United States Dunkin' Full time
About the Role

We are seeking a highly skilled and motivated Restaurant Operations Manager to join our team at Dunkin'. As a key member of our management team, you will be responsible for leading our restaurant operations and ensuring that our guests receive an exceptional dining experience.

Key Responsibilities
  • Team Management:
    • Recruit, hire, onboard, and develop a high-performing team of restaurant staff
    • Communicate job expectations and hold team members accountable for their behavior and performance
    • Support the development of team members and provide coaching and feedback opportunities
  • Operational Excellence:
    • Create and maintain a guest-first culture in the restaurant
    • Ensure all shifts are appropriately staffed to achieve guest service goals
    • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
    • Ensure Brand standards, recipes, and systems are executed
    • Help prepare and complete action plans to drive system improvements
  • Profitability:
    • Control costs to help maximize profitability
    • Execute all in-restaurant marketing promotions in a timely manner
    • Execute new product roll-outs, including team training, marketing, and sampling
    • Drive sales goals and track results
Requirements
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • Basic writing skills
  • High School diploma, or equivalent
  • Proficient in math and financial management
About Dunkin'

Dunkin' is a leading global coffee and baked goods chain with over 13,100 restaurants in 41 countries. We are committed to delivering an exceptional guest experience and are seeking a talented Restaurant Operations Manager to join our team.