District Manager
4 weeks ago
A District Manager/Multi-Unit Leader (MUL) is responsible for leading a team of Restaurant Managers to ensure excellent restaurant operations, maximize sales and profits, and deliver great guest service. The MUL supports Restaurant Managers in achieving Brand standards and drives improvement in restaurant operations, execution, sales, and profitability.
Key Responsibilities
- Lead a team of Restaurant Managers to achieve sales and service goals
- Ensure all restaurants in the portfolio meet Brand operational standards and food safety standards
- Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
- Understand local marketing area and competitor trends
- Establish sales and service goals with franchise owners and Restaurant Managers
- Provide great guest service and resolve issues
- Lead team meetings and deliver training to Restaurant Managers
- Ensure restaurants correctly execute new products and processes in a marketing window
- Develop business plans for the portfolio and develop action plans with franchise owners
- Drive a clear vision and communicate it to the team
- Engage with Dunkin' Brands Field Operations team as appropriate
Management Responsibilities
- Recruit, hire, onboard, and develop Restaurant Managers
- Plan, monitor, appraise, and review Restaurant employee performance
- Manage and coordinate the Restaurant Management team to support restaurant performance and execution
- Coach Restaurant Managers to drive sales, improve profitability, and guest satisfaction
Requirements
- Education/Experience: 3 years previous multi-unit or similar experience in retail, restaurant, or hospitality
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- College degree preferred
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and embrace change
- Guest focused
- Ability to train and develop a team
- Time management
- Problem solving
- Motivating others
- Physical Demands/Working Conditions: Standing on feet, repetitive motion, lifting packages, wearing a headset (if applicable), working in a small space, requires travel between restaurants
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