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IT Team Lead

1 month ago

Paramus, New Jersey, United States Worldwide Logistics Group Full time

Job Title: IT Team Lead

Company: Worldwide Logistics Group

Job Summary:

We are seeking an experienced IT Team Lead to join our team at Worldwide Logistics Group. The successful candidate will be responsible for leading a team of helpdesk technicians, ensuring efficient and effective resolution of technical issues.

Key Responsibilities:

  • Team Leadership: Lead, mentor, and motivate a team of helpdesk technicians to provide exceptional customer service and maintain high standards of operational efficiency.
  • Issue Resolution: Act as the escalation point for complex technical problems, troubleshooting and resolving issues related to hardware, software, and IT processes.
  • Communication: Maintain clear and effective communication with team members and end-users, providing timely updates on issue status and resolution.
  • Process Improvement: Work with the IT manager to identify and implement process improvements to enhance the efficiency and effectiveness of helpdesk operations.
  • RMM Software Management: Utilize Remote Monitoring and Management (RMM) software to monitor system performance, deploy updates, and resolve issues remotely.
  • Provisioning: Oversee the provisioning and configuration of computers and other IT equipment for new and existing employees.
  • Microsoft 365 Management: Administer and support Microsoft 365 services, including user management, troubleshooting, and optimization.
  • Documentation: Ensure accurate and up-to-date documentation of all support activities, including troubleshooting steps, solutions, and knowledge base entries.
  • Collaboration: Work closely with other IT teams and departments to resolve cross-functional issues and support organizational goals.

Requirements:

  • Experience: Minimum of 3 years of experience in IT support or a related field, ideally with an MSP.
  • Technical Skills: Strong knowledge of hardware, software, and networking troubleshooting, experience with RMM tools/ticketing software, and proficiency in Microsoft 365/Azure AD administration.
  • Problem-Solving: Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions.
  • Communication: Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users.
  • Leadership: Proven ability to lead and motivate a team, with experience in providing training and support.
  • Customer Service: Commitment to delivering exceptional customer service and maintaining a high level of user satisfaction.

Why Choose Us:

  • Growth Opportunities: We offer career development and training opportunities to help you grow professionally.
  • Innovative Environment: Be part of a team that values creativity and innovation.
  • Competitive Benefits: Enjoy a comprehensive benefits package including health, dental, vision insurance, and more.