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Host Ambassador

2 months ago

Denver, Colorado, United States Happy Camper Full time
Host Position

We are seeking a highly motivated and enthusiastic Host to join our team at Happy Camper. As a Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities:
  • Welcome guests with a warm and friendly smile, creating a positive first impression.
  • Manage the efficient seating of guests, ensuring a seamless experience.
  • Utilize OpenTable effectively to optimize table management.
  • Provide guests with menus and answer initial questions, showcasing your knowledge of our offerings.
  • Seat guests at tables or in designated waiting areas, taking into account table rotation and server workload.
  • Respond to guest complaints and concerns, escalating issues to management as needed.
  • Answer phone calls, take reservations, and address general inquiries with a smile.
  • Stay up-to-date on our menu offerings and be able to answer questions with confidence.
  • Acknowledge guests as they depart, ensuring a memorable experience.
  • Embody our company culture, upholding the values that make Happy Camper a unique and special place.
Additional Functions:
  • Be available to fill in as needed to ensure the smooth operation of the restaurant, as directed by management.
  • Comply with health and food safety standards, maintaining a clean and safe environment.
  • Restock floor and bathroom areas as needed, ensuring a welcoming atmosphere.
Physical Demands:
  • Ability to stand and walk for extended periods, up to 8 hours or as needed.
  • Must be able to exert well-paced and frequent mobility, with occasional bending, reaching, and lifting.
  • Work in a fast-paced environment with high levels of noise and potential allergens.
Qualifications:
  • High school diploma or equivalent preferred.
  • Excellent customer service skills, with the ability to work well under pressure.
  • A positive attitude and ability to work well with all restaurant staff.
  • Ability to work independently, with high-quality results.
  • Able to safely lift and maneuver trays of food when necessary.
  • Willingness to follow instructions and ask questions for clarification.
  • Able to handle money accurately and operate a point-of-sale system.
  • Restaurant experience a plus.

Compensation Details: Hourly (Based on Experience)
Benefits: Dependent on Eligibility
Required Skills: Customer Service, POS Systems
Department: Front of House
Reports to: General Manager
Status: Variable Hour
FLSA Code: Non-exempt
Location: Chicago